Pop-up not responsive on mobile screen

  • Resolved romanovwp

    (@romanovwp)


    11 months, 3 weeks ago

    Hi,
    On desktop all works fine, but on mobile screens the pop-up is not re-sizing automatically. I made a pop-up consisting of just one 750x750px background image (text is contained within the image, part of the image).

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @romanovwp,

    Thank you for the topic.

    We checked the case and noticed that there is a cover image set on your Background Image. This is the reason, the image is cut off.

    Please set Contain for the Background image sizing option so that the image can completely fit in. 

    See the screenshot below:

    View post on imgur.com

    As to the mobile width. You can reduce the size and set, for example,?90%?for the?Max-width for mobile?option.

    See the screenshot below:

    View post on imgur.com

    Thank you.

    Thread Starter romanovwp

    (@romanovwp)

    Thank you so much for your quick reply, appreciated! I had noticed that setting before, but thought that I would get white borders at the right and left hand side of the image. On desktop good; now trying to figure out how I can get rid of the white borders on top and bottom of image on mobile. Anyway, it looks already way better!

    Plugin Support Jasmine

    (@hyenokian)

    Dear @romanovwp,

    Thank you for your reply.

    You can configure the mobile height size with the Height / On mobile option. You can set it, as, for example, 390px.

    See the screenshot below:

    View post on imgur.com

    Thank you.

    Thread Starter romanovwp

    (@romanovwp)

    Dear Jasmine,

    That did the trick, thank you so much! I need more features for another client’s website pop-up soon, and given your excellent support I’ll buy the business version from you guys. Thank you very much again.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @romanovwp,

    Thank you for your reply and kind words.
    Your support and trust in us are much appreciated.

    If your query is resolved, please take a moment to rate and review the plugin or support.

    Many thanks in advance!

    Thread Starter romanovwp

    (@romanovwp)

    Just gave you a 5-star rating and my personal review. Keep up the good work!

    Plugin Support Jasmine

    (@hyenokian)

    Dear @romanovwp,

    Thank you for your reply and wonderful review.

    We are thrilled that you loved your experience; our staff will be happy to read what you wrote.
    We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

    Have a nice weekend!

Viewing 7 replies - 1 through 7 (of 7 total)
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