• Resolved feliciaoctocog

    (@feliciaoctocog)


    I created 2 pop-ups. Upon entry both pop-ups should be visible, but upon re-visiting the site only one pop-up should show up (the one that says “WE’RE HIRING AT ALL LOCATIONS!“).

    This appears to work fine on desktop, but not on mobile.

    These are the settings I’m using for the first pop-up that should disappear after seeing it once.

    Any idea what I should change to stop this pop-up from appearing more than once on mobile?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @feliciaoctocog

    I hope you are doing well today.

    Please export both pop up modules, upload it to google drive or dropbox and share a link in your next reply so that we could review settings there.

    Kind Regards,
    Kris

    Thread Starter feliciaoctocog

    (@feliciaoctocog)

    Hi @wpmudevsupport13

    Sure thing! I’ve exported the pop-ups here: https://drive.google.com/drive/folders/1oAWfG1s_gheqMlIqv17PxgaZ_FviFL2o?usp=share_link

    Let me know what you find.

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @feliciaoctocog

    Thanks for sharing. I was able to import both these slide-ins to my test site and test them.

    If I correctly understand, the issue is that on mobile devices one of those slide-ins – the “Picture Only” one that should be showing up once only – is not showing up at all, right?

    At list this is what I could observe there.

    The issue here is related to the “layering” of the popups – how they are displayed and triggered on the mobile device. Both are showing up at the same time but the “Picture Only” one is covered by the “Hiring” one – so it’s essentially invisible.

    You only see the “hiring” one and don’t see the “picture only” one even though it is there. Once you reload/re-visit the page, that “Picture only” one is no longer displayed, as expected according to visibility rules.

    On desktop it’s a bit different due to how these popups are designed and to a slightly different “handling” of popups in CSS (for responsive designs).

    Solution to this is to add a simple CSS rule to the site:

    1. First, go to Hustle and enter that “Picture Only” slide-in for editing and then look at the URL in browser address bar; you’ll see a number after the “&id=” part of URL. Note down that ID.

    2. Now in this code

    .hustle_module_id_58 {
    z-index:999999!important;
    }

    replace the number 58 with the number you found in step 1

    3. and put the code in “Appearance -> Customize -> Additional CSS” option on site or other custom CSS option of your current theme; do NOT put it in custom CSS in Hustle as it will not work there

    Once you save the code and clear all cache, it should be fine. Note though: you may need to also either use incognito mode in mobile browser or clear cookies first in order to see it in action.

    Best regards,
    Adam

    Thread Starter feliciaoctocog

    (@feliciaoctocog)

    @wpmudev-support8

    The issue on mobile is that I have 2 pop-ups both appearing on every visit.

    I want one to ONLY appear on 1st visit to the site “Picture Only” and I want the second one “Hiring” to appear on 2nd visit AS WELL AS all consecutive visits.

    How would I go about achieving this?

    Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hi @feliciaoctocog

    This could be done by using the Browser Cookie option in the Popups Visibility task.

    In this example we will use the following cookie, in your case change the number “4” for the id number of the first popup you need to display. Next, set up a visibility option like the following in the Popup > Visibility section for Popup #1:

    https://snipboard.io/SCj2b5.jpg

    Then for Popup #2 add the visibility options as displayed below:

    https://snipboard.io/hfZyVJ.jpg

    Make sure the first popup has the option to not be displayed across the site after it is closed, to avoid showing 2 popups at the same time:

    https://snipboard.io/H1lWce.jpg

    Please try the suggested configuration and let know if it works as expected. More info about using Browser Cookies can be found in our documentation:
    https://wpmudev.com/docs/wpmu-dev-plugins/hustle/#hustle-visibility-cookie

    Hope this information helps

    Kind regards

    Luis

    Thread Starter feliciaoctocog

    (@feliciaoctocog)

    I did the settings you suggested and now the pop-ups are not showing up at all.

    Pop #1 Settings

    Pop-up #2 Settings

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @feliciaoctocog,

    I have updated the Visibility condition as per your requirement on both the pop-ups and I have confirmed it works fine on a test website at my end. I have exported the pop-ups for your reference, please find them below.

    Picture only: https://easyupload.io/8sfg84
    Hiring Pop-up: https://easyupload.io/wfkoaz

    Please import them to your website and check if that works as expected. Please feel free to get back to us if you need any further assistance.

    Kind Regards,
    Nebu John

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @feliciaoctocog

    I hope you are doing well and safe!

    We haven’t heard from you in a while, I’ll mark this thread as resolved.

    Feel free to let us know if you have any additional questions or problems.

    Best Regards
    Patrick Freitas

    Thread Starter feliciaoctocog

    (@feliciaoctocog)

    Thank you Patrick @wpmudevsupport12 That worked!

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Pop-Up not Hiding on Mobile’ is closed to new replies.