Pop-up Ninja Form in footer

  • Resolved morbidcuriosity

    (@morbidcuriosity)


    3 years, 6 months ago

    Hello,
    I use Ninja forms in popup windows. I followed manual on Ninja form page how to do it but one form/popup doesn’t work properly. I use contact form in popup which is displayed as button in footer. There are some mandatory fields but when I don’t fill them and submit the form, the window closes. When I open it again, there are error messages by required fields which is ok but I have to open the popup again which is not good.
    I have other form in pop-up on website which works fine but this one in footer doesn’t. Do you have any advice for me?

    Steps to Reproduce:
    1. I inserted shortcode of form into new popup
    2. I used shortcode od this popup in footer to show as a button
    3. I clicked on that button, form opened in popup, didn’t fill any field where some are required and submited
    4. Popup closed
    5. I clicked on button again, popup opens with error messages by required fields

Viewing 1 replies (of 1 total)
  • Maria T

    (@mariatogonon)

    Hi @morbidcuriosity, thank you for reaching out to us and apologies for the inconvenience this has caused.

    For us to investigate the issue further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

    In line with that, we will be able to try to replicate the issue from our end.

    We hope for your kind cooperation with this. Thank you.

Viewing 1 replies (of 1 total)
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