Pop-up mulfunction

  • Resolved espointpolish

    (@espointpolish)


    2 years, 10 months ago

    Hi, we just renewed our subscription to this plugin and I’ve submitted several support tickets through supsystic.com but did not receive any response besides the automatic message from Zendesk. Our pop-ups lost some of their formatting, and no longer show individual statistics. Instead, the statistics tab shows data for all the plugins at once. We’re using them to track some important information so I would really appreciate some assistance if anyone can help. Thanks very much.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Support Ole

    (@trsupsys)

    Please contact us through our
    internal support.
    We will help you to solve the problem.

    Thread Starter espointpolish

    (@espointpolish)

    I tried this but didn’t get a response! I just got the automatic message from Zendesk, but no follow up. Just tried again. Thank you!

    Thread Starter espointpolish

    (@espointpolish)

    Still waiting on a response. Would really appreciate assistance with the statistics tab. I checked my junk but didn’t see anything. Thank you!

    Plugin Support Support Ole

    (@trsupsys)

    Hi, @espointpolish
    Can you give me the ticket number?
    We didn’t find a similar issue.
    Try creating a new ticket – there was some technical work on the Zendesk side recently.

    Regards,
    Ole

Viewing 4 replies - 1 through 4 (of 4 total)
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