Pop-up is not showing on smartphone

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @yabdulkadir ,

    Thank you for reporting the issue, our team is working to resolve it.

    Kind regards

    Plugin Author iClyde

    (@iclyde)

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you ??

    Thread Starter YAbdulkadir

    (@yabdulkadir)

    Hello iCldye,

    The pop-up is still not showing on the smartphone. is the bug fixed? I would like to see the pop-up on the phone. It shows only on desktop now.

    Plugin Author iClyde

    (@iclyde)

    Hi @yabdulkadir

    My apologies, I didn’t read what Mika wrote in reply, my bad.

    Opening this topic again.

    Keep in mind that by default pop-ups display only on desktop, for mobile pop-ups you need to create separate one (for mobile only), but I believe it’s not the case for you.

    Could you please provide me domain where you display the pop-up?
    In case you don’t want to share it in public forum, simply copy and paste builder URL of any pop-up.

    Thank you!

    Thread Starter YAbdulkadir

    (@yabdulkadir)

    hello sir, i did take all the steps the customer service said, but it still not working on phone. Here is the domain: https://dentistwebshop.nl/

    Plugin Author iClyde

    (@iclyde)

    Hi @yabdulkadir

    I adjusted the pop-up and it seem to work on iPhone and Android physical phone.

    Please, let me know if it works for you too ??
    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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