• Resolved portugaldirectory

    (@portugaldirectory)


    A Pop-Up form has been created with the following settings:

    Confirmation Type: Same Page
    After Submission: Hide Form
    Display Option: Hide Form For 1 Day
    Form Type: Pop-Up
    Appearance: Selected for the Home page
    Upon visiting the website, the following results/issues are observed:

    If the Pop-Up form is closed on the Home page, it disappears. However, upon returning to the Home page from any other page, the Pop-Up form appears again.
    If a user subscribes to the Pop-Up form, it disappears. However, upon returning to the Home page from any other page, the Pop-Up form appears again.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support C S Sultan

    (@cssultan)

    Hi @portugaldirectory , in the form settings, on the right, you have to configure the After Form Submission to hide the form with a delay after submission. (see image)

    Let me know if this works or if you face any further issues.

    Thread Starter portugaldirectory

    (@portugaldirectory)

    Hi there,

    I still have the same result with the settings you suggested.

    If the Pop-Up form is closed on the Home page, it disappears. However, upon returning to the Home page from any other page, the Pop-Up form appears again.
    If a user subscribes to the Pop-Up form, it disappears. However, upon returning to the Home page from any other page, the Pop-Up form appears again. (see image)

    Plugin Support C S Sultan

    (@cssultan)

    Hi @portugaldirectory , thank you for this. Can you share the website in question? Then we can observe. Thanks.

    Thread Starter portugaldirectory

    (@portugaldirectory)

    portugaldirectory.pt

    Plugin Support C S Sultan

    (@cssultan)

    Hi @portugaldirectory , the form you have on this page is probably from another tool. Could you please reach us in support with link to a page where you have Mail Mint form assigned? Then we can take a look directly.

    Thanks.

    Plugin Support C S Sultan

    (@cssultan)

    Hi @portugaldirectory , we have just released an update with the fix for this. Please update the plugin, clear cache, and test it on incognito.

    Feel free to reach us in support if you face any further issues.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Pop up Form’ is closed to new replies.