Pop-up error – Something went wrong”

  • Resolved tealebritstra

    (@tealebritstra)


    6 years, 1 month ago

    Hi,

    I had the Hustle pop-up on my page working and tested with a number of email addresses, however, I was notified this morning that the “Something went wrong…” error was displaying when a visitor tried to sign up. I tried testing the pop-up again (with emails that are not subscribed) and am now receiving the same message.
    I’m not sure what the error is, as the settings I am using were previously working and I can’t recall making any alterations that might affect this. The only change I recall has been the recent Hustle update.
    While I am specifically referring to the “grab the guide” instance on the homepage, this may also affect the other pop-up on that page as well.

    https://www.aussienative.com/

    Thanks for any assistance.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter tealebritstra

    (@tealebritstra)

    Looking at the error logs, they state that “This email address has already subscribed” however they are not on my MailChimp list.

    Thread Starter tealebritstra

    (@tealebritstra)

    I also tried refreshing the MailChimp lists, and noticed that there is an error. I am using the correct API but fetching the lists results in the error, “There was an error fetching the data. Please review your settings and try again.”

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @tealebritstra,

    hope you’re doing well and please excuse my late response here.

    I just tested the Mailchimp integration in a testing site of mine and I could fetch my testing lists. This means that some kind of conflict is introduced in your website lately, so a conflict test should reveal the source of it.
    Could you please proceed with a conflict test? First, create a recent backup in case you lose any settings during the test and have to restore to a previous working state.
    Then deactivate all plugins and MU-plugins apart from Hustle, activate a default theme like TwentySeventeen, clear all caches and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
    If this is a live website with traffic, I’d rather advise to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site. Reference: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-2

    Warm regards,
    Dimitris

    Thread Starter tealebritstra

    (@tealebritstra)

    Hi Dimitris,

    After a couple of days, the problem appeared to fix itself. Since there were no additional changes made by me and there were no Hustle updates in that time, I suspect that it was something on the Mailchimp end that was temporarily not playing nicely with the Hustle integration.

    Thanks for looking into it though.

    Kind regards,
    Teale

Viewing 4 replies - 1 through 4 (of 4 total)
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