Pop up doesn’t show

  • Hello, I am new to this plugin so I hope it is a small problem. I installed it, but there is no pop up triggered on my website when I load it. Maybe it is something in the settings or it is in the pro version?

    Best regards

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Surbma

    (@surbma)

    Hi @danail1234,

    please disable your caching plugin to see, it makes the conflict. As I see, that minification is enabled, so you need to disable that.

    I also see on your login page, that snackbar is enabled and popup is working fine. Do you use any custom code here? I think snackbar is not enabled for free version. Can you change the snackbar settings on your admin page?

    You need to debug this on a staging website, where you can disable plugins and switch to default theme to find out, where is the issue.

    Thread Starter danail1234

    (@danail1234)

    Hi, I checked it with deactivating my caching plugin, but it is not working again. I also tried without Revolution slider but still the pop up doesn’t appear.
    I didn’t put any custom code and don’t use snackbar option. Honestly, I don’t have login page, so don’t understand where exactly you have checked. Is it possible for you to check it if I give access?
    Best regards

    Plugin Author Surbma

    (@surbma)

    Honestly, I don’t have login page, so don’t understand where exactly you have checked.

    You have a login page, as every WordPress website has. ??

    Is it possible for you to check it if I give access?

    I’m really sorry, but I can not offer you such support. Please disable all plugins and switch to a default WP theme on a staging site and test, if it works like that. If it is not working, let me know and I will help you.

Viewing 3 replies - 1 through 3 (of 3 total)
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