Pop up does not work on one page

Hey alexd91 – There seems to be an issue with a JS error on that page. It may be the cause.

Are you using custom selectors option to open the popup with that button or adding a popmake- class? couldn’t tell.

As with on the other pages I’ve dropped the popmake class in the CSS Classes field on the menu page in admin.

I assume it must be something to do with the password protect form/file download I also have on that page. Unfortunately I can’t quite figure out what’s going on though due to very limited js knowledge!

It seems you are using formidable forms correct? If so you need to get the preview url and create an iframe with that URL.

Check out this guide from our old site https://easy-modal.com/documentation/tos/using-formidable-forms-easy-modal

`I am using formidable pro which supports AJAX submission – which works perfectly on every other page (as well as being fully responsive). I don’t think dropping it in as an iframe is a solution in this case. The problem just seems to be with that one particular page.

Ahh I wasn’t aware that their paid version added AJAX submission. Will have to get with them and do some testing before adding them to our supported form plugins list.

But to clarify you are saying that the form works fine in popups on all other pages than the one your having issues with?

If so we need to definately determine the origin of that JS error. As it would be the likely culprit.

Correct – the form works perfectly on every page but the one linked in my first post – the free Formidable plugin also works with the only downside being a full page refresh and pop-up close without AJAX submission enabled (Pro version only).

It looks like the JS error is a Formidable one though:
$(document).off(‘submit.formidable’,’.frm-show-form’);$(document).on(‘submit.formidable’,’.frm-show-form’,frmOnSubmit);

I think there must be some sort of conflict with the Simple Download Monitor plugin that is being used on that page. That is the only difference between that page and every other on my site.

Also is there any way to edit my first post so my site url is removed?

Hey Alex, we can try to get mods involved if necessary. It may be that formidable has a conflict with that other plugin. Doesn’t seem to be an issue with Popup Maker. Can you see what happens if you put the form after the other content on that page but still in the page body not a popup?

The conflict may still exist eliminating Popup Maker as any part of the problem.

Hi, Thanks for getting back to me.

I dropped in a secondary form on the page and what’s interesting is that it actually fixes the bug and makes the pop-up function as usual! Any idea how we can get the pop-up working without having to have a secondary form in the page content?

Also how do we go about getting mod’s involved to remove the site url from the first post?

My temporary work around is to insert a form and then set visibility:hidden via inline CSS.

If you take a look at the source of the page linked in my first post you’ll be able to see what I’ve done.

This likely means that the Forms JS was not loading before. Last time I looked I didn’t see a function for formidable to force them to load.

For instance in Gravity Forms if you don’t load the form shortcode in the main page content (ie inside a popup), then you have to manually enqueue the JS & CSS. We automated this using shortcode detection on the popups, but they also have a function we can call to do that.

We need similar check and function for Formidable it sounds like. Do you have a form on other pages of the site besides that one that would make those JS load?

PS I have tagged it moderate. They should get around to checking it.

Thanks for tagging to moderate.

I have checked to see whether the pop-up works on a page where there was no other forms at all (I didn’t realise I had a form on every other page on my site).

Turns out you are 100% correct and that the pop up does not function without a form somewhere else on the page and with no way to manually enqueue the JS & CSS the pop up will not load. My workaround by using a hidden Formidable form in the page content is a sufficient work around for the time being I think.

Ok, i will see what i can come up with, will shoot their dev a message and see what our options are.

I’ve de linked it, but the rule here is don’t post links you aren’t okay with being public. You can edit your posts for an hour, and you can use code tags to make a URL not a link, but we only delete links in extreme cases (like legal, abuse, harassment, stalker level – goofing with your search results is not an extreme case).