Pop-up and embed issues

Hi @jackhfg

I hope you’re well today!

Issues such as wrong fonts used and some “mess” with how the data shows in fields is usually related to the CSS. In most cases it’s either due to custom CSS needing some adjustments or because of some conflicting rules from theme or other plugins.

It’s difficult to say anything more without checking these popups/embeds directly on the site where the issue happens. Could you share URLs of these pages where I could see these issues live?

As for visibility conditions. Settings included on screenshot show that there are two separate groups for visibility conditions with rules that are “logically inconsistent” – if used “independently” like that. The first rule is to “show on all pages except” and the second one is to show on “all URLs except”. So what happens is that according to first rule such popup wouldn’t be showing up on the five defined pages but then the second group of conditions is processed which kinda “cancels” the first one because it sets the same popup to actually show up everywhere except just the two URLs.

In this case, try changing this rules a bit:

1. remove the second conditions group (the entire group) – the one with URL conditions
2. instead add the URL condition to the first group; so instead of having two separate groups you got one group but with two conditions
3. and then set the group at the top to “Show when ALL of the following conditions match” (note “ALL” instead of “ANY”).

Best regards,
Adam

Hi Adam,

Thanks for your response. Here is one embed that is having the issue with the data showing in the fields:
https://www.healthfirstgroup.com.au/services/ndis/

Okay cool, I have changed the visibility settings to these rules, and it seems to be working. Thanks alot for your help there ??

Hi @jackhfg,

Looks like you have managed to resolve the issues raised in the ticket. Since we haven’t heard from you for a while I’ll go ahead and mark this ticket as resolved.

Please feel free to re-open this thread for any further assistance.

Kind Regards,
Nithin

Hi Nithin,

Sorry, there were two issues in this thread being dealth with. The second one regarding some visibility issues has been resolved.

The first issue was that there is some ‘mess’ showing on the data fields in one of my embeds. This is the linked page – https://www.healthfirstgroup.com.au/services/ndis/

Can this issue please still be looked into, as there has not been a resolution yet.

Thanks a lot,
Jack

Hi @jackhfg,

I was able to notice the issue and it seems more to be a conflict issue.

Can you please try a conflict test to debug this issue further? I hope the following flowchart comes in handy: https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Please make sure to take a full backup of the site before further proceeding or consider doing the test on a staging site.

As a workaround for the issue, you can try using the following CSS.

code.hustle-field-filled span.hustle-input-label {  
display: none !important;
}

Kind Regards,
Nebu John

Hi Nedbu,

The CSS code you have provided has worked, and has stopped this issue from happening.

Thanks for your help!

Jack