Pop Up and behavior not changing after updating

Hello @moritzholzhinrich!

Sorry to hear you’re experiencing this issue!

I tested the popup both on your site and on my test site.

In both cases the appearance of the popup looks exactly the same, here’s what I’m seeing on your site: https://monosnap.com/file/VBrZSMmBgvGdPHqgVgNUKOVGUd39Dk

I also wasn’t able to replicate the behaviour issue on your site. When closed, the popup doesn’t appear and I see that the relevant cookie controlling this is being correctly created: https://monosnap.com/file/ePaqrOZokr7WXx9qTthyFEwH7hSNt3

For a moment I thought that this may be affected by the cookie consent plugin, however after testing that as well it doesn’t seem like it’s affecting anything here – no difference whether I accept cookies or not, the closing behaviour still works as expected on my end.

Based on that, it could be some caching issue on the browser as well. Please try by clearing browser caches or test as well in a different browser/device.

Clearing any other caches on the site should also help here, in case something got stuck there (in a caching plugin, though I don’t see any signs of such plugin being used).

Kind regards,

Pawe?

Hi @moritzholzhinrich,

We haven’t heard from you in a while, I’ll go and mark this thread as resolved. Note that you can still reply on this topic.

If you have any additional questions or require further help, please let us know!

Best regards,
Laura