Good app

  • I’m happy (ish) with the plugin but very dissapointed that after I bought the Google maps pro on 7th June there was an upgrade to version 9 about 2 weeks later. I seem to be stuck with an outdated version of pro 2 weeks after buying it! I’m not even sure if it is working with the free version which has upgraded to 9. I think for $40 we’re entitled to a bit more than two weeks coverage. I didn’t even have the option to get a refund within at least 30 days as most other plugins offer.

    I queried this with Nick before posting but there was no reply

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author DylanAuty

    (@dylanauty)

    Hi @battlebridgelane,

    Thank you so much for taking the time to leave a review. I’d like to offer my sincerest apologies for the trouble you have experienced, we’re eager to discuss this with you further. I can confirm that you should have received the updated version and we would like to get you updated as soon as possible.

    We had a look at our support desk, and we did find your support query. Our team sent you an updated version about 5 days ago, however, it seems that email may not have reached you.

    One of our support agents will be reaching out to you directly via email within the next hour to provide you with an updated version.

    Please let me know if you do not receive the email within the next hour so that we can find an alternative way to get this to you as promptly as we can.

    Our apologies once again for the inconvenience caused.

    Thread Starter battlebridgelane

    (@battlebridgelane)

    Hi Dylan

    I have now received a v9 Pro download file and I understand I will now get six months of updates for V9 which is helpful.

    Unfortunately, despite a thorough search I can find no sign of your earlier email.

    AS you seem to have a policy for situations like this it might be helpful to add it to your website or in emails to customers.

    I’m glad we got this sorted.

    Plugin Author DylanAuty

    (@dylanauty)

    Hi Gerry,

    Fantastic, so glad to hear this has been sorted. Again, I am terribly sorry for the inconvenience and confusion this has caused.

    We’ll be sure to outline this better in the future, to avoid any confusion for other users in the future. I’ve also made a note for the support team to run a few tests of our mailing systems to ensure emails are delivered more reliably!

    Thank you again for your time, we truly appreciate it.

Viewing 3 replies - 1 through 3 (of 3 total)
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