Poor UX, rude support team, predatory business practices

  • ***NOTE: This plugin will bill you as a subscription, auto-renew at one year, and the team will not provide refunds for unwanted auto-renewals if you miss the deadline to change your settings. They explicitly prevent refunds for renewals in their Terms of Service. Buy at your own risk.***

    If you don’t like the way that the plugin looks out of the box, developing custom CSS to re-style the front-end is also very unwieldy. Be prepared to spend a lot of time figuring out which elements are styled via pseudo-classes (:before, :after). The UX for managing wishlists is not intuitive and didn’t meet the level of design sophistication I was looking for.

    Because of these design flaws, I didn’t intend to renew my subscription. When I got the email notifying me of an unwanted renewal, I wasn’t able to find a way to manage my subscription on the website, find out if my payment information had been saved, and (if so) delete access to my payment information. After the auto-renewal, I figured out that you have to log in to their website, click on your historical order for the PRIOR year’s subscription, and THEN turn off the auto-renewal option. If you purchased the plugin via PayPal, there is no way to remove access to your PayPal account through their website.

    Despite the fact that I was only a few days past the renewal, the support team refused to provide a refund and were extremely rude to me in our interactions. Worst experience with a WordPress plugin I’ve ever had.

    • This topic was modified 5 years, 2 months ago by eroodhouse. Reason: Reworded description of billing practices
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author templateinvaders

    (@templateinvaders)

    Dear Elizabeth,

    This reviews section is dedicated to a free version of this plugin.

    Please, remove the part about that payment details saved on our website because it’s a completely false statement.

    We are sad to see that our customers are unhappy.
    We are always doing our best to supporting this project and providing excellent quality of the plugin, support channels, etc.

    P.S. your review contains few false statements just because you still trying to force us to break our terms of use that are very clear before purchase.

    [ Signature deleted ]

    • This reply was modified 5 years, 2 months ago by Jan Dembowski.
    Thread Starter eroodhouse

    (@eroodhouse)

    I reworded my feedback. Your site is not transparent about maintaining the ability to bill users via PayPal through auto-payments. As you are aware, I had to contact customer support to find out how I was charged for an unwanted renewal.

    POTENTIAL CUSTOMERS: Template Invaders tried to have my review taken down because it was 1 star, but were not able to do this because it “contains few false statements.” Good developers hear feedback rather than blaming the customer and forcing them to buy unwanted products.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    This reviews section is dedicated to a free version of this plugin.

    @templateinvaders That’s not at all true and you should know that. Please don’t repeat that again.

    Also lose the signature, that’s not allowed.

    When you upsell here, you invite your customers to leave a review about that experience. Your plugin page very prominently has “GET PREMIUM VERSION NOW!” so yes, this review is on you.

Viewing 3 replies - 1 through 3 (of 3 total)
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