Poor support. Still Waiting

  • I recently updated a client’s website to a new theme, Blanco, that is well supported and uses WP eCommerce. However, when I finished setting up the new theme, there was a bug in my checkout process that would not allow customers to complete their purchase. I talked to Blanco’s authors and they said since the same bug persists when the WP default theme was activated, it was a problem with WP eCommerce.

    I have sent several emails to WP eCommerce and still have yet to hear back. It’s been a few weeks and my client is loosing money everyday. This is my last resort or I’m switching platforms.

    Client’s website:
    https://www.wheretobuyessentialaromatherapyoils.com

    Reply to [email protected]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author Justin Sainton

    (@justinsainton)

    Hi Jake!

    I just went to the website, filled in details (with a faulty credit card) – and it attempted to process just fine (returned the “invalid credit card” error.)

    Can you describe the issue that is occurring in more detail?

    Thread Starter WebSEOGuru

    (@webseoguru)

    My client, Wanda, had a website that had become outdated, like I said, and was experiencing a javascript error that did not allow her customer’s to select what state/region they were from and thus didn’t allow for calculated shipping. Originally, we paid a developer around $1000 to integrate Webgility into her theme so her sales information would transfer to her quickbooks account. After finding out her theme, Bravo, was no longer supported, we decided to get her a brand new theme, Blanco, that was approved for Getshopped/WP eCommerce and well supported.

    https://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246
    https://8theme.com/demo/blanco-wp/

    After installing and setting everything up with the new theme, we found that although the shipping bug was fixed, when a customer clicks the “Purchase” button, it takes them back (slides back the page) to the Billing/Shipping info page and never allows them to complete their purchase. It will do this over and over.

    After speaking to the developer’s of the theme they said:
    “The same issue persists with default WordPress theme.
    You can check it yourself activating Twenty Thirteen or Twenty Fifteen theme in Appearance > Themes.
    In this case you have to contact WP-eCommerce support and ask them to check the issue.”

    I’ve had several people try this in different browsers.

    Thread Starter WebSEOGuru

    (@webseoguru)

    Hello?

    Why aren’t you following up? I really need help with this please.

    Plugin Author Justin Sainton

    (@justinsainton)

    Hi WebSEOGuru.

    As mentioned, I completed a test transaction and it failed, as expected, without needlessly refreshing the page.

    Are you seeing any errors on the page (the second pane of the page, since it is hidden) when the page refreshes?

    Thread Starter WebSEOGuru

    (@webseoguru)

    The only error I see is from an image I took out that still tries to link on any page, but it’s unrelated to checkout.

    In the Console before clicking purchase:

    2https://i0.wp.com/www.wheretobuyessentialaromatherapyoils.com/wp-content/themes/bravo/sp-framework/images/sp_gravatar.png Failed to load resource: the server responded with a status of 400 (Bad Request)
    jquery.cycle2.min.js:7 [cycle2] –c2 init–
    jquery.cycle2.min.js:7 [cycle2] random: true (boolean)
    jquery.cycle2.min.js:7 [cycle2] autoHeight: container (string)
    jquery.cycle2.min.js:7 [cycle2] slides: > div.testimonial_slide (string)
    jquery.cycle2.min.js:7 [cycle2] timeout: 5500 (number)
    jquery.cycle2.min.js:7 [cycle2] fx: fade (string)

    2www.wheretobuyessentialaromatherapyoils.com/:1 Mixed Content: The page at ‘https://www.wheretobuyessentialaromatherapyoils.com/checkout/’ was loaded over HTTPS, but requested an insecure image

    ‘https://i0.wp.com/www.wheretobuyessentialaromatherapyoils.com/wp-content/themes/bravo/sp-framework/images/sp_gravatar.png’. This request has been blocked; the content must be served over HTTPS.

    https://www.wheretobuyessentialaromatherapyoils.com/wp-content/themes/blanco/images/quote.png Failed to load resource: the server responded with a status of 404 (Not Found)
    buttons.js:1 Please specify a ShareThis Publisher Key
    For help, contact [email protected]

    —————–

    After Clicking Purchase:

    cycle2] –c2 init–
    jquery.cycle2.js:821[cycle2] random: true (boolean)
    jquery.cycle2.js:821[cycle2] autoHeight: container (string)
    jquery.cycle2.js:821[cycle2] slides: > div.testimonial_slide (string)
    jquery.cycle2.js:821[cycle2] timeout: 5500 (number)
    jquery.cycle2.js:821[cycle2] fx: fade (string)
    buttons.js?ver=4.2.1:1
    Please specify a ShareThis Publisher Key
    For help, contact [email protected]

    (index):1596 GET https://www.wheretobuyessentialaromatherapyoils.com/wp-content/themes/blanco/images/quote.png 404 (Not Found)
    (index):1674 GET

    https://i0.wp.com/www.wheretobuyessentialaromatherapyoils.com/wp-content/themes/bravo/sp-framework/images/sp_gravatar.png 400 (Bad Request)
    (index):1675 GET

    https://i0.wp.com/www.wheretobuyessentialaromatherapyoils.com/wp-content/themes/bravo/sp-framework/images/sp_gravatar.png 400 (Bad Request)

    @webseoguru
    Just took a look at your checkout page.
    The problem i bet its happening only when Shipping same as billing address is checked.
    Normally there should be an AJAX request which does not happen on your store.
    I believe the problem is with the WP eCommerce checkout theme file which might be outdated. Compare that from your theme folder with the one in the core plugin

    Thread Starter WebSEOGuru

    (@webseoguru)

    Are you referring to this file?:

    wp-e-commerce/wpsc-includes/checkout-form.class.php

    It says: “(inactive)” next to the file name. Is that the problem?

    Also, I have it as part of wp-e-commerce plugin Version: 3.9.3 which I believe is the latest version? Any advice?

    Thread Starter WebSEOGuru

    (@webseoguru)

    I disabled ‘Shipping same as billing address’ button in the store settings and a test purchase worked. Looks like you were right.

    I still need help to figure out how to fix this bug and allow that button so checkout will be easier for customers who have same billing/shipping address..

    Under wp-content/themes/blanco/wpsc-shopping_cart_page
    Compare that file with the one here:
    wp-content\plugins\wp-e-commerce\wpsc-components\theme-engine-v1\templates

    I bet they don`t match.

    Thread Starter WebSEOGuru

    (@webseoguru)

    can I just copy the one from:
    wp-content\plugins\wp-e-commerce\wpsc-components\theme-engine-v1\templates

    and replace it with the one in:
    wp-content/themes/blanco/wpsc-shopping_cart_page

    ?

    Yes you could do that but be aware that maybe your theme has customized that file and has made CSS changes so once you add the default one the layout/look might change so you will have to adjust

    Thread Starter WebSEOGuru

    (@webseoguru)

    Mihai,

    Without making any changes since the last post, orders have suddenly stopped working on the site after I enabled them as stated above. I just tried your method of adding the wpsc-shopping_cart_page file from wp-content\plugins\wp-e-commerce\wpsc-components\theme-engine-v1\templates and that as no affect. Now I’m completely confused what is going on. The theme, and plugins are all updated.

    This is extremely frustrating and it’s been over a month of trying various things to no avail. My client is loosing money everyday. I absolutely have to fix this permanently. Can you or someone please help me figure out what is going wrong….

    Plugin Author Justin Sainton

    (@justinsainton)

    Hi Jake,

    You’ll need to update the Gold Cart plugin on the site, it looks like you’re using Authorize.net. They made some breaking changes to their API which the latest version accommodates.

    Thread Starter WebSEOGuru

    (@webseoguru)

    I’m confused. There is no clear way to upgrade it?

    No info on: https://docs.wpecommerce.org/category/premium-plugins/gold-cart-premium-plugins/

    and on the Store upgrades section in WordPress I have no idea what the Gold Cart Update URL refers to?

    Can you please give me some clear info on this. It is extremely vague…

    Thread Starter WebSEOGuru

    (@webseoguru)

    I know for a fact Gold Cart was purchased about 2 years ago when this site was created and now the the WP upgrades page is saying ‘The gold cart is currently deactivated’, but I know the API Key I have is correct. Can you please help me reactivate and upgrade this plugi,n so I can finally get this site fixed and this whole mess behind. Thanks

Viewing 15 replies - 1 through 15 (of 15 total)
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