Poor support for Pro version
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I bought this plugin for a client because of all the great reviews and their claims:
“We have a state of the art support system not offered by other theme companies. Our staff will make sure you’re personally taken care of.”
and
“Questions come up, it’s perfectly normal, and unlike other companies, we don’t keep you waiting for a reply…”
Their advertised 24/7 support via the Pro plugin support forums doesn’t live up to its claims. And there is no documentation for the Pro version – their website links just ping-pong you between the sales page and your account page. There are no videos for the Pro version except the install video.
I had one urgent question about a display problem as I set up this plugin for a client on a newly-launched site. On the second day after posting this to their forum in great detail, the only answer I finally received was:
“Thank you for contacting MyThemeShop.
You can check the setup video from here: (and a link to the video).
Hope that helps, please don’t hesitate to let us know if you need help with anything else.”
Won’t be buying anything else from this company or recommending them for my clients.
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