Poor Support – Don’t Bother Unless You Have No Other Choice

  • James

    (@jmdesignsolutions)


    4 years, 9 months ago

    I have the premium “pro” version of this plugin running on a couple sites. The first site runs fine the second site has some issues with this plugin which I’m unable to debug on my own. The support for the Pro version is virtually non existent which considering how much the plugin costs is a joke. I’ve been waiting days for a reply with nothing from Scott. I wouldn’t bother with this unless you have no other options.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Scott Paterson

    (@scottpaterson)

    Hi James,

    I’m really sorry that you have had a such a negative experience. I’m in the middle of hiring 2 email supports technicians now. This situation will soon be resolved.

    Thanks,
    Scott

    Hi! Scot,

    Now I am thinking to buy the plugin as I have already put too much time with contact form 7. But these reviews make me think and re-think. I also waiting for a response to my ticket. Waiting is not good for the payment. It means LOSS to your clients.

    I hope you understand the urgency.

    Regards,
    Sheikh N T

    Plugin Author Scott Paterson

    (@scottpaterson)

    Hi @savproc,

    We are keeping up with all supports requests now!

    Thanks,
    Scott

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Poor Support – Don’t Bother Unless You Have No Other Choice’ is closed to new replies.