poor support and faulty products

  • I have spent 5 months trying to patiently get the Backbuddy and Security products to work on my client sites. Security side locks me out of the website and has caused conflicts with other plugins ongoing.

    I get the hosting blamed, even when different hosts over the 5 months in attempt to fix this.

    I then get told when asking for partial refund that I had use for 5 months and downloaded, so no refund.

    Given I did everything asked of me and tested for so long with errors every day….surely this proves the products are not reliable and as a consumer I should be respected in my request.

    Instead I see a pattern of blaming the hosting companies and myself…but never accepted any responsibility from their own company or development team.

    Very unhappy after a significant purchase of the suite which as been useless and I would NEVER trust on client sites in the future.

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  • Ditto.

    Purchased the full pack, installed it on a cleanly installed WordPress site, no other add-ins, didn’t work.
    Did a blow by blow help request detailing all the steps I took, got a canned response. (I do software testing as a job so know how to write an error report including all steps, commands, full error results etc).

    Returned their message pointing out they were asking questions I had already covered off in my description and then re-gave my information.

    Got another Bs response telling me to go to my provider (I am my own provider and run several hundred WP sites on dozens of servers that we manage).

    No further help.

    A waste of several hundred dollars.

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