Poor support

  • I’d like to be able to give this plug-in a good review. It has a lot of great features. But when something doesn’t work you can plan on writing support two or three times and waiting weeks for a response if it ever comes. Meanwhile, you will be receiving forms from site visitors that are half-complete as information has simply been dropped.

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  • Plugin Contributor CaptainForm

    (@captainform)

    Hello,

    We are sorry to hear that you were not able to get in touch with us when needed.

    We are doing our best to answer as soon as possible and we usually do not have in our backlog tickets older than 48 hours.

    Please provide us with your Support Key, which can be found in the My Account section, and share with us more details about the issues encountered so we can further assist you.

    Please email us at [email protected] or contact us via live chat and we will be more than happy to help.

    We are looking forward to hearing from you.

    Best regards.

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