Poor support

I have a paid subscription. Two reasons I signed up and paid for a subscription was to get the updates, which by the way are better than they used to be (used to crash my events plugin several times per year). Secondly, so that I would get support.

HUGE ISSUE, I am paying for support, which is terrible. when anyone with a website has an issue with their events and sign-ups, reporting, etc., they need help now, not several days from now. Also need help when I finally get someone’s attention. The piece meal help in between the days with no responses just wears me out and pisses me off. It took two weeks to fix our issue, which cost us uncountable hours of troubleshooting and it finally just started working, no thanks to Events Calendar Pro.

I have complained about this numerous times, but this type of complaint gets as much attention as requests for help, that I need when I send in an email. That is why I used the only form of communication possible with this company that likes to keep at arms length from the screaming customer base.