Poor premium support

  • Poor premium support, there has been no answer to elementary questions for 3 days, there is no good documentation, some of the hooks from the forum are already outdated and do not work, I already began to regret that I bought a premium
    ticket – #401731

    • This topic was modified 3 years, 3 months ago by midas34.
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  • Your regret is shared by many others. Do yourself a favour and get a refund or hire a developer to help guide you because the plugin itself is quite usable with allot of features that can be customised.

    In your case this developer is responsible to honor premium support but cannot maintain the pace because they obviously refuse to hire more technical staff because they are consumed by greed ! Some people wait months for a reply and their business suffers or cannot even start. Good luck !

    Thread Starter midas34

    (@midas34)

    I am a developer myself, but it’s one thing to develop, for example, relying on woocommerce docks where you can find everything, another is this plugin, where there is no normal documentation, and I bought premium in order to have access to technical support, they say that after payment they are ready to help, they answered me today they say buy a third-party plugin and do as you want, that’s all their technical support

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