Poor plugin- doesn’t work. No mobile upload either

  • This is a poor plugin. Firstly there is no mobile/ tablet upload available? The option simply doesn’t appear. After years they haven’t even bother to fix such an issue. Unbelievable in this day and age! The interface is very unintuitive and seems to lead the user round in circles.

    Secondly, the plugin doesn’t even work or do what it is meant to do. When you go to add a gallery to a page the gallery fails to appear and simply says

    Edit
    Delete

    Great isn’t it. Useless. When you try and find the short code it becomes obvious that the gallery id doesn’t even display on mobile view either.

    Login to try and find support and there is little to go on. Support is very thin on the ground. If you ask for help on an issue all they do is say thanks for logging the issue. That is it, they don’t seem to offer genuine help at all, beyond asking you to deactivate your other plugins.

    It seems NextGEN gallery creates multiple plugin conflicts, as well as massively slowing down your site. Why should someone deactivate other plugins when it is NextGEN that causes the problems?

    Needless to say I deleted after just two days.

Viewing 1 replies (of 1 total)

  • Thank you for your review.
    Apologies, but the front-end upload feature for mobile and tablets is a feature request.

    Please keep in mind that our developers need to address these new features in order of priority. We don’t have an estimated time of release, but we’ll do our best to include this feature in a future release. Please feel free to share any ideas or missing features here: https://www.imagely.com/feature-voting/
    Regarding the issue that you have experienced – this problem was attributed to the WordPress 5.5 release. To clarify, this particular release not only affected us but the entire WordPress community.

    Our team worked quickly and diligently to provide a fix. This fix has since been released and should resolve any issue your experiencing.
    Regarding, how the support team handled the report – our normal process is to check for existing conflicts, which is part of our troubleshooting steps and an industry-standard step for WordPress.

    Your report will be escalated to our dev team.
    Thank you again for your feedback and for giving NextGEN Gallery a try!

Viewing 1 replies (of 1 total)
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