Poor Imitation of Others; Don’t try for a Refund

  • JULY 2018

    So I bought the Pro version of this plugin.
    I thought “Great! This is going to be a dream!”

    How wrong was I.

    BE WARNED – THIS IS NOT AN OUT-OF-THE-BOX PRODUCT

    To cut an incredibly long story short:

    There were/are many problems with the pro plugin which require ongoing work (and I mean whilst you’re using it). I found so many problems with it that I had to keep requesting support from the CedCommerce team, sometimes waiting days for a response.

    In the end, I decided that the plugin wasn’t suitable for a business as was advertised.

    Who has the time to be messing around waiting for programmers to work on a plugin that should already be working? The plugin should work straight out-of-the-box like others do and that was what I was led to believe, and what you reading this is being led to believe.

    I had no idea, and was not warned, that I would be waiting on programmers to complete work on the plugin whilst I was using it, or trying to use it. That’s not acceptable and because the plugin did not suit business needs, nor was it working correctly, I rightly requested a refund which I was told I could have. And that’s where the real games began.

    Following on from being told I could have a refund by the Team Leader, I was deliberately cut off by their support team on live chat with her telling me I could NOT have a refund, then I was told I could NOT have a refund by another staff member. The Team Leader meanwhile went AWOL, though he was and still is there.

    And to this day, they are still saying they shouldn’t provide me a refund. In the UK, this would never happen.

    I requested a refund through PayPal, but PayPal cancelled it because CedCommerce told them they did not offer me a refund even though they did and they know they did. I have the proof.

    And then just a day or two ago they emailed me saying they cannot refund me because PayPal cancelled my request… What? So PayPal controls CedCommerce now? No, I didn’t think so. They are pulling out every trick in the book to avoid refunding me.

    It is an absolute disgrace.
    Lying to me and others such as PayPal is something I do not appreciate.

    CedCommerce have had ample time and opportunity to refund me, but are yet to do the right thing.

    Now I don’t post negative reviews that often as it’s not a nice thing to do, but with this purchase I had to. And I know CedCommerce will most likely reply to this review and sprout a load of lies and say “…but we’ve been fabulous and we will work with you to fix your problems…” – No, I don’t want that. I haven’t got time for that, which is why I’ve bought the eBay Product Lister I originally looked at in the first place.

    So, some advice – do NOT download the CedCommerce Ebay Product Lister, and do NOT purchase the Pro version…PLEASE, DON’T DO IT! YOU WILL REGRET IT!

    CedCommerce’s EBay Product Lister is simply a poor imitation of others; don’t allow the allure of free support to cloud your judgement either.

    • This topic was modified 6 years, 4 months ago by adamcarteruk. Reason: Added Date
    • This topic was modified 6 years, 3 months ago by Ipstenu (Mika Epstein). Reason: removed recommendation of other plugins
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author cedcommerce

    (@cedcommerce)

    Hello,

    Pardons for your inconvenience Adam. We see that you had switched from the free version of the plugin to a paid one.
    However, as per the discussion with our team members, we acknowledged the successful product upload and listings on the marketplace.

    We also adhere to the fact that there was some issue after a certain span, and our developers were on the verge of fixing the same. But you filed a refund request to the PayPal team which was very unexpected for us since you have been an eminent client of ours for a long term.
    Moreover, the case seized in our favor.

    Despite it all, we believe in building relations more than anything. We are ready to assist you with every possible effort from our end. Looking forward to the same.

    Regards!

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    *Reads. Removes modlook*

    @cedcommerce It’s a little lengthy but this is a review and it’s not something that modlook should be used for.

    Tagging a review like that isn’t “building relations”.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Poor Imitation of Others; Don’t try for a Refund’ is closed to new replies.