Poor documentation leads to multiple support tickets

  • I really do love this plugin and based on the functionality of the plugin (and add-ons) alone, I would give them 5 stars. But, the documentation is really inadequate. It’s great for marketing purposes (shows the power of the plugin), but if you are actually trying to use their plugin/add-ons, it does not provide enough detail on how the various features work. This has led me to create multiple support tickets where I’m treated as if I should have known better, but when I ask where in the documentation I can find the answer, they don’t provide a link and admit that they need to improve it. NinjaForms – Invest some time in your documentation. It will make your customers more successful & likely also likely reduce your support queues, thus reducing your costs.

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  • Shaylee

    (@shayleehansen30)

    Thank you so much for your honest feedback on our documentation. We really appreciate it!

    We’ve put a lot of effort into updating our docs and adding in-app links to make information easier to find, but we know there’s always room for improvement. If you could email us directly with any specific areas where you found the documentation lacking, it would greatly help us address those gaps and ensure we’re meeting your needs.

    Thanks again for your valuable feedback—we’re here to help.

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