Poor delivery rate ? Account review ?

  • Resolved titanscity

    (@titanscity)


    3 years, 10 months ago

    Hi !

    As seen in the FAQ documentation, it seems i have a poor delivery rate and my last 3 article notifications were not sent. They are in a “pause” status.

    I see the common error message displayed on the article notification page. But, my account is not “banned” on mailpoet.

    How can i resolve this problem ?
    (At least, my 11 subscribers are not spammed xD)

    Here is the info sys message :
    name: Artémis Planck
    email: [email protected]
    PHP version: 7.2.34
    MailPoet Free version: 3.58.0
    MailPoet Premium version: 3.58.0
    MailPoet Premium/MSS key: 1eeecfb2a7707091710dd4eabc51fa29
    WordPress version: 5.5.3
    Database version: 10.4.12-MariaDB
    Web server: Apache
    Server OS: Linux pg-04.proxgroup.fr 3.10.0-1062.1.2.el7.x86_64 #1 SMP Mon Sep 30 14:19:46 UTC 2019 x86_64
    WP_MEMORY_LIMIT: 96M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    PHP max_execution_time: 60
    PHP memory_limit: 256M
    PHP upload_max_filesize: 64M
    PHP post_max_size: 64M
    WordPress language: fr_FR
    Multisite environment?: No
    Current Theme: OceanWPTitansCity (version 1.0.0.1573074604)
    Active Plugin names: advanced-database-cleaner/advanced-db-cleaner.php, backwpup/backwpup.php, broken-link-checker/broken-link-checker.php, cache-enabler/cache-enabler.php, codepress-admin-columns/codepress-admin-columns.php, elementor-pro/elementor-pro.php, elementor/elementor.php, essential-addons-for-elementor-lite/essential_adons_elementor.php, give/give.php, google-language-translator/google-language-translator.php, google-site-kit/google-site-kit.php, imagify/imagify.php, jetpack/jetpack.php, mailpoet-premium/mailpoet-premium.php, mailpoet/mailpoet.php, media-library-assistant/index.php, megamenu/megamenu.php, ocean-extra/ocean-extra.php, pdf-viewer-block/pdf-viewer-block.php, siteorigin-panels/siteorigin-panels.php, so-widgets-bundle/so-widgets-bundle.php, tinymce-advanced/tinymce-advanced.php, wicked-folders/wicked-folders.php, wordfence/wordfence.php, wordpress-seo/wp-seo.php, wp-add-mime-types/wp-add-mime-types.php, wp-discord-post-plus/wp-discord-post.php, wp-statistics/wp-statistics.php, wpdiscuz/class.WpdiscuzCore.php
    Sending Method: MailPoet
    Sending Frequency: 25 emails every 5 minutes
    Task Scheduler method: WordPress
    Cron ping URL: https://titanscity.com?mailpoet_router&endpoint=cron_daemon&action=ping
    Default FROM address: [email protected]
    Default Reply-To address: [email protected]
    Bounce Email Address: [email protected]
    Total number of subscribers: 11
    Plugin installed at: 2020-02-27 05:53:52

Viewing 1 replies (of 1 total)
  • Plugin Author Bruna a11n

    (@bruberries)

    Hi @titanscity, thanks for contacting us.

    I can confirm the MailPoet Sending Service is currently paused for your account.

    This happened months ago and I can see it’s related to a high number of hard bounces.

    Sending has been restored to your account.

    We recommend from now on:

    – Protect your subscription forms by adding a captcha (also if you’re using any third party form plugin integrated with MailPoet);

    – Keep the Inactive Subscribers Feature enabled by going to MailPoet > Settings > Advanced. MailPoet will simply stop sending emails to subscribers that never open your emails;

    – Remove unconfirmed users that are 2 months old;

    – If you’re sending transactional emails with us, we recommend changing the option in?MailPoet Settings > Advanced >?Send all site’s emails with…?to?“the default WordPress sending method”?option.

    For reference:?Choose How To Send Your WordPress Website’s Emails

    Thanks!

Viewing 1 replies (of 1 total)
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