Our prime aim is always to make our product the best to our customers on the basis of its functionalities and user-friendliness and it’s quite unfortunate to see a negative review (in fact it’s the first one). Below is our response to your concerns:
1) In fact, the plugin does have customization facility. It can be styled with basic CSS styling, and there are a lot of people using our plugin as customized for their own uses – we can show you a bunch of these examples if that’d be a heads up.
2) As mentioned, it is possible to style each and every part of the plugin using CSS codes, even though we haven’t provided the styling options at the back-end. One reason for not giving this is that we wanted to focus on the core functionalities that most people use this plugin for. And our support team is always ready to suggest small CSS workarounds, which works well for most of our clients.
3) Not sure how the confusion came in, but our plugin is compatible with all major page builders, including Elementor. In fact, there are many customers who use both WCPA and Elementor together.
4) We always strive to give our customers the best possible support and it’s really dispiriting to hear this – we’re not sure how the miscommunication happened as you say, but it wasn’t purposeful. We take support queries on live chat, which many companies don’t even entertain, just to give that ‘out of the box’ support to our customers. And if you look at our reviews, you’d see most of them appreciating our personalized support.
The plugin is already a well-appreciated one by the community, and above this, we’re improving it all the time with a lot of incremental features lined up in our development roadmap – so please be rest assured it’s worth your money, in case you continue using it.
That being said, we’re are extremely sorry for any inconvenience caused and also wanted to remind you about our money-back guarantee – which you can avail in case you’re still not satisfied with the plugin.
