UPDATED: … frequent issues with Core version

  • Tom5940

    (@tom5940)


    9 years ago

    UPDATED – 02/28/2016 – Ok – so like the saying goes … the squeaky wheel gets the grease. The folks over at Time.ly reached out and we were able to fix the problem with the Extended Views layout. Plus I learned something very important … test on a staging site first! Ok, ok … I know you should but I hadn’t set one up but have now. So all future updates of the calendar will be loaded on the staging site first – just to confirm it works as intended and doesn’t break anything. So thank you guys for forcing me to do something I should have already set up.

    And based on the response and help I received, I’m changing my rating to 4 stars, because as I mentioned in my earlier post, I actually think the plugin is great – when it works correctly. Thanks, again!

    Tom

    I’ve been using this plugin for over a year now and almost every update causes something to no longer work. I use to be able to use the forums on the Time.ly site to get support, but that’s no longer available, and since the owners of this software are more focused on moving their clients to their hosted version (which doesn’t help you with onsite SEO) instead of supporting the Core+ version they’ve already sold customers, I can’t rate it above 2 stars. To be fair, when it works it’s great, but if every update breaks something that requires a lot of time and research to correct, it’s just not worth it. And since their most recent update, my Posterboard view no longer works (going on 5 days now) – which was the whole reason I purchased this software in the first place. And I’ve been told because they don’t have the resources to support the Core+ anymore, it’s going to take some time (at least a week) before someone might be able to look into it. Not the kind of support you’d expect from a paid version of the software. So unless you’re considering their hosted plan (which provides no SEO benefit to your site), I’d recommend you pass on this plugin unless you have someone on staff with lots of coding experience who will be able to spend lots of time debugging after updates.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Benjamin

    (@bsokic)

    Hi Tom,

    I’m sorry to hear that you have had issues with the plugin. We will try to help you solve these issues. Please send wp admin details to [email protected], I’d like to take a closer look at what’s occurring.

    Thanks,
    Ben

    aristotel_timely

    (@aristotel_timely)

    Hey Tom, thank you for your feedback!
    The posterboard issue is fixed and will be released to www.remarpro.com on Monday. We added a new view, which had some conflicts. Here’s the public bug for users to subscribe and get notified.
    We’re also happy to say that SEO for hosted users is now covered. Users can now use their own (sub)domain for the calendar, and custom header and footer (for easy UI integration with parent site),
    Now about our support … All the changes we did with closing the website forum, was to be able to address more issues, for more users with the same single support person that we afford to have at this point. We can commit to 24-48 hrs response time only to pro and hub hosted users because we have easier access to environment that we control. Core+ users are right next in our priority, but we can’t exactly say the expected time and hence we cannot commit to a specific one. We’re just trying to be upfront and do best for all our users Tom.
    To be honest it’s easier for us ti have the users using their own hosting rather than our AWS. BUT it’s way harder to provide support in that scenario with less access and control and more discussions needed. Even so, we’re trying o make it easier every week!
    i’ve also created ideas.time.ly so that we listen more and allow users to vote, but ALSO for us to raise known issue and you guys to subscribe and get notified when fixed. We fixed in the last 2 months more issues and added more improvements than in the previous whole year! And we had to do it with a smaller team actually ??
    Hope you can understand that, and any suggestions to improve our process is more than welcome. Email me directly at [email protected].

Viewing 2 replies - 1 through 2 (of 2 total)
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