Poor customer support

Dear Jeroen,

I am sorry to hear that you have not received a response from our customer service team. We take customer satisfaction very seriously, and it is important to us that every inquiry is addressed in a timely and efficient manner.

Upon looking into your case, I regret to inform you that we could not locate a record of any request from you in our system. I understand how frustrating this can be, and I apologize for any inconvenience caused.

In order to ensure that we are able to provide the best possible service to all our customers, it is important that we receive all requests through our designated channels – either by mail ([email protected]) or directly from the plugin support tab.

If you could please provide us with any additional details or information about your original request, we will do our best to resolve the issue as quickly as possible.

Again, please accept our apologies for any inconvenience caused. We value your business and are committed to providing you with the highest level of customer service.

Best regards,

Oren, Trinity Audio

Thanks for your reply, this seems to be working out faster than your own support system. Kindly update your own disumentation and kindly instruct your staff to use the proper emails as till now [email protected] is used to send emails to your clients, instead of the suggested [email protected].

out of pure frustration, let me just publicly post the previously send messages……it be very helpful if these could get a serious reply from your side!

First email:

where do i find the installation key? The wp site got corrupted and am installing all over again, yet that damn key is nowhere to be found!

Please HELP!!!!!

Second email:

Is your email not working?

i love to call you, but i dont see a number

kindly respond!

Third email:

how do i fix these messages? It dont look well does it?

It seems like your site gorrettinasirumbi.com is already registered to our services. In order to protect your assets, we do not allow duplicated registrations.
If you’ve registered before and migrated into a new database/hosting service – please use the form below to insert the Install Key if you have one, otherwise contact us at [email protected] to help resolve this issue.

We can see that the following value has changed in your database wp_options.trinity_audio_installkey. If you know how to revert the change, please do. If not, please write to us at [email protected] and we will respond as fast as we can.

We can see that the following value has changed in your database?wp_options.trinity_audio_installkey. If you know how to revert the change, please do. If not, please write to us at?[email protected]?and we will respond as fast as we can.

Fourth email:
Can you please answer the previous messages? Or should i request a refund?

Logically, I will forward the previously send emails to the forementioned email adress, but as you can see, it is time for you to update your system. Even the notifications in the wp dashboard will mention a incorrect email adress!

Dear Jeroen,

The email address mentioned in the documentation is valid and working. I have just ran a test and it is creating a ticket on our end.

Having said that, there is an issue with it, as obviously your reply to our email wasn’t digested on our end, and I deeply sorry for that.

I have seen your email to support and we will look into it and check what is the source of the error and how to fix it.

Best regards,

Oren, Trinity Audio