poor customer service

Sorry for the delay! There may be something blocking your email from getting through, or your ISP might be blocking our replies back — you definitely should have received a response much sooner. Did you already check your junk and/or spam folders?

Also, can you tell me the first part of your email address before the “@” (but don’t include the whole email address here), so we can see if we received it?

If you have a second email address on gmail or another big provider, you could also try emailing the presales or billing address from there.

Hi.

I’d be glad to try and answer your questions. Can you give me the email you sent the questions from so I can see what happened and try to get you an answer there? Because you are asking questions about paid features we can’t answer them here. This is against the www.remarpro.com forum rules. If you will provide the email you sent from I’ll get back to you. If your email didn’t make it to us, I’ll answer back here and let you know that

Tim

Thanks for taking care and resolve this trouble.

the email use to send the 2 emails start with scarey

i send 2 emails , to presales on the 02 and to billing on the 14

i manage my own VPS and check junk and spam each day and no trace from you.

i have already install 4 sites with your plugin so i receive email from domain wordfence.com each day

Hope that help

Can you email me at wftest (at) Wordfence.com. I have to have that email address you emailed from to figure out where the tickets are

Thanks!

Tim

Tim,

email have been send

Hello Guys,

still no news from you on my 3 emails.

I have created a ticket for You and emailed you directly several times. i have not recieved any replies from you to the ticket or to the emails at the address I provided. I am still investigating why your emails show up as spam I did find your domain, hdmweb.net, listed as blacklisted on one spam blacklist (see mxtoolbox for details. https://mxtoolbox.com). That may be why we don’t get the emails. I’m not sure why you haven’t responded to the emails I have sent you. Regardless, here is the answer I gave. I’m closing this ticket immediately after and you’ll need to email me at the address I provided earlier so we don’t get in trouble with the forum moderators.

The email I sent said this:

Ten licenses for wordfence purchased at one time take the cost from $39 each to $16.90 each, like you mentioned. Pricing information can be found at https://www.wordfence.com/wordfence-signup/#get-premium. As that is almost 57% off it would be hard to discount it further without more keys purchased.

In our current model if you bought the new keys when you renewed the other keys all twelve keys would be $15.75 each. If you bought them separate the two keys would be $29.50 each. If you want to buy extra keys and leave them in your account to use later but save now, they don’t start losing time until you actually install them so you can take advantage of savings now and use them later.

If you have any other questions or concerns I am happy to help you. Just let me know.

This was sent August 15th.

Tim

Note to mods. I apologize for discussing paid features but wanted to clear this up as the user is speaking to our level of customer service which we work very hard to maintain excellence in.

@scarey Just to be sure you got the reply from the ticket system. The keys are in your account. Your emails are being sent to the spam folder. Your blacklist problem is probably why we weren’t getting the emails and likely others aren’t either.

tim