Point-of-Sale Integration for Call Center

  • Resolved rddeveloper

    (@rddeveloper)


    7 years ago

    We’re looking to enable our call center agents to use our Woocommerce store to process phone orders. In order to maintain PCI compliance, we want to keep the agents PC/Network out of scope. It seems like the best course of action is to find an SRED keypad for agents to key in credit card numbers and integrate Woocomerce.

    Does anyone have guidance on finding a solution? We’d be looking for something OOTB.

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  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Entering orders via the frontend might be the best course of action.

    So:

    1) Create an order manually in the backend or by shopping in the frontend.

    2) If created in the backend, leave at “pending payment” status. Then save the order, and click the “customer payment page link. You will have access if the order was attributes to the salesman’s account.

    3) Now you will be on the frontend of the site with just a page to pay. You can send this to the customer via email, or you can pay on this page using the same securities your site already has (ideally paying through an iframe).

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