Pod Player not working on my site

Hi @gina24,

If you’d like to show SSP episodes on your podcast services, you’ll need to import your episodes from Acast and use the SSP feed – ( https://circumstancepodcast.com/feed/podcast/circumstance-podcast/ ) instead of the Acast feed ( https://feeds.acast.com/public/shows/5cd20fd8d199bd643054a794 ). Currently, I can see that the SSP feed is being redirected to the Acast feed.

Here are the steps of switching to the SSP feed:

1. Import your episodes from the Acast feed to your site. Go to Podcasting -> Settings -> Import, specify the Acast RSS feed, use Podcast post type, and click the “Begin Import Now” button.
2. Make sure that your SSP feed – https://circumstancepodcast.com/feed/podcast/circumstance-podcast/ contains all episodes.
3. Remove redirection to the Acast feed in the “Circumstance Podcast” feed settings.
4. Setup redirection to https://circumstancepodcast.com/feed/podcast/circumstance-podcast/ in your Acast settings.

Hope this helps and best regards,
Serhiy.

Thank you. I’m running into the following: I’ve attempted to import the RSS feed several times. The episodes load and I can see all of them listed, but when it reaches the end (or the first episode of my podcast), I get an ‘Import cancelled!’ error.?Not sure why. I will try it again later. But any idea what would cause this?

Right after I sent that message, it worked! Go figure!

All is good with the RSS feeding in the epiodes. But the player is not working –> https://circumstancepodcast.com/podcast/s1-s2-e5-series-drawing-on-serial-killers-tracing-the-legacy/. When I click on ‘play in new window’ or ‘download’, I get a 404 error. The Series playlist is also not working.

@gina24

Glad you managed to import the episodes. Regarding the not working player – it looks like there is a problem with your server settings. Could you please try the troubleshooting steps from the following article? https://support.castos.com/article/160-podcast-episodes-will-not-play

If none of the steps work, you can try adding the following rule to your .htaccess file (place it at the very beginning of the file). The .htaccess file is located in the root directory of your website folder.

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{REQUEST_URI} ^/podcast-player/([^/]+)/([^/]*)\.(mp3|mp4)$
RewriteRule ^ index.php?podcast_episode=%1&podcast_ref=player [QSA,L]
RewriteCond %{REQUEST_URI} ^/podcast-download/([^/]+)/([^/]*)\.(mp3|mp4)$
RewriteRule ^ index.php?podcast_episode=%1 [QSA,L]
</IfModule>

Hope this helps,
Serhiy.

The UserFeedback Lite plugin caused a problem with my site. When I regained access to my site, the RSS feed was gone. I added it to “import” under podcast settings but it’s not importing. Zero movement — status bar shows zero movement. I’m checking my root directly too. But not sure what happened. Any help is appreciated.

Disregard this note about access to htaccess.

• This reply was modified 7 months, 2 weeks ago by Gina C..

Now I’m getting this error: Your podcast cannot be imported at this time because the RSS feed is locked by the existing podcast hosting provider. Please unlock your RSS feed with your current host before attempting to import again. You can find out more about the podcast:lock tag here – https://support.castos.com/article/289-external-rss-feed-import-canceled

I do not use Castos, I use Acast. Please help. I’m also reaching out to Acast for help.

• This reply was modified 7 months, 2 weeks ago by Gina C..