PNG lossless compression issue

  • Resolved davidecorizzo

    (@davidecorizzo)


    5 years, 8 months ago

    Hey guys! I’ve noticed that PNG pictures served on CDN networks, both ShortPixel or any other (Cloudflare in my case), looks crappy when resized with SRCSET even if the lossless option is selected.

    Here is an example:
    PNG original size image (1920px width): https://imgur.com/IJI8GmP
    PNG reduced size image (414px width): https://imgur.com/zuz3gvP

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    @davidecorizzo – I apologize you for the slow reply first of all!

    Could you please contact us directly here with the original PNG image https://shortpixel.com/contact
    so we can investigate this?

    Thank you,
    Alex

    Thread Starter davidecorizzo

    (@davidecorizzo)

    Hi @shortpixel – Just sent you an email ??

    Plugin Author ShortPixel

    (@shortpixel)

    Thank you1

    Plugin Author ShortPixel

    (@shortpixel)

    As explained via email, I tried to replicate the issue but I couldn’t.

    Thread Starter davidecorizzo

    (@davidecorizzo)

    Dear Dan Vasile,

    As explained via email, at the moment I used your plugin I needed to remove it because I waited so long for your response (after 2 weeks not the quickest support I’ve seen in WP Community).

    Since that now my priority is not your plugin but a familiar member who is fighting for his life, you could wait for me replicating the issue I kindly reported you and help you to solve as soon as I can.

    I hope you have some good sense and understand that we’re human beings before WordPress developers.

    Sincerely,
    Davide

    Plugin Author ShortPixel

    (@shortpixel)

    Davide,
    I am sorry to hear about the issues your family member is facing ??
    I can only hope that everything will be OK soon…

    Usually when one customer doesn’t reply that means the problem was fixed and we can consider the ticket resolved.

    But I totally understand your situation, take your time, no pressure on our side.

    Best of luck,
    Alex

    Thread Starter davidecorizzo

    (@davidecorizzo)

    Hi guys!

    Finally, I spent some time checking your SPAI update and now images are working perfectly.

    Thanks for your help.

    Cheers,
    Davide

Viewing 7 replies - 1 through 7 (of 7 total)
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