PMPRO LOCKED ME OUT OF MY WORDPRESS ACCOUNT

  • Resolved elliotdavies95

    (@elliotdavies95)


    9 months, 2 weeks ago

    everything was going perfectly fine all day running without any issues at all and then all of a sudden i try to edit my “menu” from the wordpress dashboard and it shows page saying “sorry, you are not allowed to access this page” what do i do? ive tried logging in and out of PmPro on my website but it does nothing? how do i fix this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Kim White

    (@kimwhite)

    Hello @elliotdavies95 ,

    I’m sorry you have been locked out of your site. This is not a PMPro message but often WordPress securtiy. I see you who your host is and I know there are steps to take when hosting a membership site on their servers.
    https://wordpress.com/support/wordpress-com-secure-sign-on-sso/#disable-wordpress-com-log-in

    Details of what you need to do can be found here. If you need further assistance accessing your site, I recommend contacting your host directly.

    Of course, if I am mistaken or they bring up a PMPro setting, please let us know, and we will do our best to assist you.

    Kim W

    • This reply was modified 9 months, 2 weeks ago by Kim White.
    Plugin Support Jarryd Long

    (@jarryd-long)

    Because there have not been any recent updates to this topic, we will be changing the status to resolved.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 2 replies - 1 through 2 (of 2 total)
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