PMPro Checkout: big error with admin user being displayed

  • Resolved boxhamster

    (@boxhamster)


    8 months, 2 weeks ago

    Hi,
    I’m on version 3.0.5 and use it in conjunction with MasterStudy LMS.
    I noticed that despite NOT being logged in, a warning is given that one is currently logged in.
    I’ve tested this in various browsers, with VPNs and also had my friend test it. HE is seeing my name where it says “You’re currently logged in as xxx….”
    Why I started looking into this? I’ve had potential customers say that they couldn’t checkout and end up in a forever loop on the checkout page.
    I’d be grateful for help as this is blocking business. Thanks ????

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi there, thank you for reaching out to the Paid Memberships Pro team.

    Data showing that shouldn’t of a user that is not logged in could be caused by caching. Please try clearing your cache to rule out this possibility.

    The checkout page you are using is overridden by a custom Master Study template. Please navigate to Memberships > Settings > Pages and scroll down to the Custom Templates section and select the option for the ‘Checkout Template’ to use the core PMPro template and let me know if the issue persists.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter boxhamster

    (@boxhamster)

    Dear Jarryd!
    Thank you so much for offering your help.
    1. Doing a “Regenerate CSS” in Elementor’s Tools has gotten rid of the username being shown. So that’s progress and solved that. (I have my cache plugin turned off currently to exclude that)

    2. Switching to the PMPro Checkout template and turning on Test/Sandbox mode still shows the error. You click on “Pay” it says “Processing…” and the checkout page gets reloaded. No user was created or membership registered.
    Do you have any other ideas?

    Plugin Support Jarryd Long

    (@jarryd-long)

    Thank you for your feedback, Im so glad to hear the first point has been resolved.

    You seem to have a Javascript error on the page which results in the Submit button being stuck in processing. This seems to come from some custom JS that starts with

    // Find ALL 

    <form> tags on your page
    jQuery('form').submit(function () {

    The <form> tag needs to have a comment // before it to fix this.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter boxhamster

    (@boxhamster)

    Thanks again for your help.
    I’ve submitted a Support request from masterStudy since this error only happens with their checkout template. ??

    Plugin Support Jarryd Long

    (@jarryd-long)

    Only a pleasure, I’m so glad to hear you’ve found the cause behind this. Feel free to reach out if there’s anything else we can assist with.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Hi, I’m having the exact same issue here, not using any other checkout template other than the native PMPro checkout page. I am using Elementor as well.

    Edit: the “regenerate CSS” feature also solved it for me.

    • This reply was modified 5 months, 3 weeks ago by tgji.
    • This reply was modified 5 months, 3 weeks ago by tgji.
Viewing 6 replies - 1 through 6 (of 6 total)
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