PMP fields not updating in Mailchimp after subscription expires or is canceled

  • I’ve confirmed the plugin is correctly sending Mailchimp the PMPLEVELID, PMPALLIDS and PMPLEVEL fields into Mailchimp when someone signs up via the PMP Pro registration on my website, but when I remove their membership from within /wp-admin/admin.php?page=pmpro-memberslist, then those fields do not update at Mailchimp. Same happens when I set a subscriber’s membership to expire.

    Is there a setting I’m missing that would update the Mailchimp profile to update the PMP fields upon the membership cancellation/expiration?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there, thank you for reaching out to the Paid Memberships Pro team.

    Please navigate to Memberships > Mailchimp and ensure that the Unsubscribe on Level Change? dropdown has been set to ‘Yes’ to ensure that members can be updated on level change.

    I would also recommend setting the Update on Profile Save field to ‘Yes’ so that when changing their profile as an admin, these changes can take effect in their Mailchimp profile too.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter ncj

    (@ncj)

    Thanks for the reply, but my concern is that if I check “Unsubscribe on Level Change?” won’t that unsubscribe them in Mailchimp?

    I guess what I didn’t include in my initial message is that I don’t want to unsubscribe them. I want to leave them subscribed in Mailchimp so that they continue to get my free newsletter, but have a way to know that they are no longer a paid member so I can adjust what they get sent accordingly.

    Thanks again

Viewing 2 replies - 1 through 2 (of 2 total)
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