Pluing is not working

  • Resolved ramazangunes

    (@ramazangunes)


    7 months ago

    Hi,
    I installed the plugin, I got the Api information from Fedex, I made the settings as you showed. I entered the weight and dimensions of the product below to try it. But still no shipping calculation comes out. As a shipping region, I set free shipping only within Turkey, Fedex for other places. But now when I want to buy this product, it does not calculate shipping. Can you check what is the problem? Thank you.

    https://thehairdetectivestore.com/product/hair-miracle-brush-yellow-purple/

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Aarsiv Groups

    (@aarsiv)

    Hi @ramazangunes ,

    We can help you. Did you setup the shipping zones for fedex? If yes, still not working, Then we can enable the debug mode and check.

    If you provide the website access then we can make it work.
    Can you please provide the access to our support team by visiting the below URL? https://app.myshipi.com/support

    Thread Starter ramazangunes

    (@ramazangunes)

    Yes, I added a shipping region, but I’m still getting this error. I’ve now opened a support ticket from the URL. I hope it will be a quick solution. Thank you.
    Sincerely regards.

    Plugin Author Aarsiv Groups

    (@aarsiv)

    Hi @ramazangunes
    Fedex Returns the below error, Can you please check the API’s enabled in fedex? As per the documentation –?https://myshipi.com/docs/fedex/how-to-get-fedex-api-key-and-secret
    We could not authorize your credentials. Please check your permissions and try again.

    Thread Starter ramazangunes

    (@ramazangunes)

    Hi, my problem was Fedex. Thank you for your attention and support.
    Sincerely regards.

    Plugin Author Aarsiv Groups

    (@aarsiv)

    Thanks @ramazangunes , We are happy to support you all the time

Viewing 5 replies - 1 through 5 (of 5 total)
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