Plugin Working Only On Chrome Not On Other Browsers

  • Resolved adaptablewebsites

    (@adaptablewebsites)


    4 years, 6 months ago

    Hi

    The plugin ONLY shows the weight based costs in the basket on Google Chrome.
    I have setup First Class costs for products … in chrome it works perfectly.
    I have tried exactly the same basket adds in FF, Edge & on Ipad & Iphone.
    The fact that the plugin works perfectly on Google Chrome … but not the other browsers is strange … it is proof that the plugin is functioning!
    As a proof of the problem would you be kind enough to add a product or two from the page link provided in Google Chrome … to see the shipping costs applied correctly … and then try in another browser .. exactly the same additions.

    Latest WooCommerce 4.1.1
    WooCommerce Weight Based Shipping 5.3.4.1

    Many Thanks

    Hope you can help

    Regards Mark

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter adaptablewebsites

    (@adaptablewebsites)

    Hi,

    I note that the problem occurs only on entering the first product/s into the basket for the first time. If one progresses to the checkout then the plugin shows the first class option correctly … if one selects this and chooses to go back to the basket page … the option is now available.

    The problem seems to exist on the intial basket addition in the browsers FF, Edge etc

    Can you have a look and see if you can reproduce this error.

    Thanks Mark

    Thread Starter adaptablewebsites

    (@adaptablewebsites)

    Hi Dan,

    An incognito session on Chrome shows the same problem … so i think it is all browsers.

    So, when an item is added to the basket … the basket does not show the Plugin options in basket totals for postage … if one proceeds to the checkout then it is correctly shown there … if one clicks the back button to return to the basket page it is now correctly showing …

    Wordpress 5.4.1 latest
    Woocommerce 4.1.1 latest
    PHP 7.3

    Sorry if any confusion

    Many Thanks Mark

    I’m not developing this plugin, but I guess you have enabled the WooCommerce option “Don’t show shipping stuff in basket when there’s not location”.

    So it’s not working on incognito sessions, neither on other browsers because you’re not logged in.
    If you go to the checkout page, you fill (or your browser automatically fills) your location, maybe at least the country. Then when you’re back to the basket, the shipping options are displayed because your location is now available.

    Is it the right guess?
    Good luck.

    Thread Starter adaptablewebsites

    (@adaptablewebsites)

    (@bnilsou)

    I owe you one. That is very kind of you to post the reason for the problem. Thankyou.

    So, to be clear for others …

    WooCommerce > Settings > General Tab > General Options > Default customer location …

    This needs to be set to Geolocate which is active by default … I must have changed it on setup

    Regards Mark

    Plugin Author Dan

    (@dangoodman)

    Hi Mark @adaptablewebsites,

    Sorry for the late reply. I have never received a notification about this topic, not sure why.

    Anyway, glad you have figured out the issue.

    @bnilsou, thank you for your help.

Viewing 5 replies - 1 through 5 (of 5 total)
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