[Plugin: WordPress Advanced Ticket System] email admin

Hi,

1/ If you look at the options, you will see that you can turn on email notifications to admin upon new ticket submission. This is exactly what you are looking for.

2/ Not sure I understand what you are looking for here. You want to restrict the list of users to which a ticket can be assigned, is that it?

Thanks for the quick feedback.

For 1. the option was checked in the admin interface, i had forgotten it was there, and i actually checked it was the email address i had put initially for the administrator that wasn’t good… my bad ?? thanks for looking into it nonetheless.

For 2. That’s exactly what i want to do.

Regards,
Patrick

1/ Glad that it works ??

2/ You want to be able to assign the tickets to who? Ticket originator and admins only? If that’s what is required, I will need to code a new option for this…

For 2. Presently the admin has a choice of allowing users to assign a new ticket to anyone unless we set the minimum assignement requirement to a higher level, which is good, but what im asking is if we can go a step further and filter in the Wats options in the Notifications area to whom all tickets will be assigned to with an option to choose which admin or user to assign all of them to, and would be great if you can make multiple choices of users, cuz presently ALL admins will receive a notification and in our case we will have a few admins which wont all be required to be notified of new ticket submission or new comment submission on a ticket.

Im assuming if a user creates a new ticket and then eventually the same user enters a comment to that ticket, the admin who’se suposed to be notified will be notified of the comment as well (by email)

Thanks for looking at this option. I have another suggestion as well if you wish me to pass it on, ill write up another support issue for that.

Patrick

I need to think a bit about it because it isn’t that simple… I have three options here :
1/ Add a global option with a table containing the list of users able to assign tickets. Easy to set (one place) but not very clean.
2/ Add a capability and allow capability assignment under the user profile.
3/ Add a profile option and associate a meta value to each user.

The issue is that you are the first one to ask for this kind of filtering. This would make the plugin configuration quite complex and wouldn’t be required nor benefitial for most users. So I am not sure on how to proceed on this…

The notification option is only there for original notification (ie during new ticket submission). Admin won’t receive any further email after that. If you want to get some notifications on each comment, I suggest you to install the Subscribe 2 comments plugin, I think it will do the job better than any other else ??

Hi Firebird,

Thanks for the suggestion and feedback. I might be the first one asking for this option but you can see the benefit of choosing which user to assign the ticket to, if there are many admins it will make the system more efficient.

Thanks for your time.
Patrick

This requires further coding, I need to take a look at it. The media upload issue is simpler, I will dig into it first.

Hi Patrick,

I just wanted to let you know that I have coded the other feature you were looking for : restrict the list of users a ticket can be assigned to. You have 3 options : anybody, ticket originator and admins or ticket originator and users with the wats_ticket_assignation capability.

The third option will allow you to filter the list of admins. Just select this option, then go under each admin profile that can be assigned a ticket to and set the capability wats_ticket_assignation to “yes”. Then if you go under a ticket either on the frontend or the admin, you will see that the assignation list has been restricted.

The new release (1.0.31) containing this feature has just been posted.

Cheers,

Olivier