• Resolved valbrunpro

    (@valbrunpro)


    I have an inactive Mailchimp plugin that will not delete. I only receive error message when attempting to delete it. My host attempted and received the same error. It’s the only plugin doing so others delete just fine. I already have an active Mailchimp plugin. How do i remove the inactive one?

Viewing 12 replies - 1 through 12 (of 12 total)
  • Moderator James Huff

    (@macmanx)

    What, specifically, is the error message?

    Thread Starter valbrunpro

    (@valbrunpro)

    Deletion failed. There has been a critical error on this website.

    Moderator James Huff

    (@macmanx)

    Ok, that’s odd.

    Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete that plugin’s directory from there.

    Thread Starter valbrunpro

    (@valbrunpro)

    I think my host tried that already and got the same error message

    Moderator James Huff

    (@macmanx)

    The error you quoted is a PHP error, they wouldn’t have gotten it by deleting the files via SFTP.

    Thread Starter valbrunpro

    (@valbrunpro)

    Ok ill give it a try thank you

    Thread Starter valbrunpro

    (@valbrunpro)

    Thank you it worked! Can you help me resolve this error?

    Page cache enhances the speed and performance of your site by saving and serving static pages instead of calling for a page every time a user visits.
    
    Page cache is detected by looking for an active page cache plugin as well as making three requests to the homepage and looking for one or more of the following HTTP client caching response headers:
    
    cache-control, expires, age, last-modified, etag, x-cache-enabled, x-cache-disabled, x-srcache-store-status, x-srcache-fetch-status.
     Median server response time was 1,375 milliseconds. It should be less than the recommended 600 milliseconds threshold.
     There was 1 client caching response header detected: x-cache-enabled.
    Moderator James Huff

    (@macmanx)

    Are you using a caching plugin? If so, which?

    Thread Starter valbrunpro

    (@valbrunpro)

    No i removed them the caching is done by the host

    Thread Starter valbrunpro

    (@valbrunpro)

    I was using WP Otimize and WP fastest cache

    Moderator James Huff

    (@macmanx)

    Ok, please contact your hosting provider’s support about this.

    Thread Starter valbrunpro

    (@valbrunpro)

    Ok thank you

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Plugin wont delete error msg’ is closed to new replies.