• Resolved alexjablonski

    (@alexjablonski)


    After going through the set up process, after it says “you’re all set” as if it has worked, the next screen says “Something went wrong when connecting to Facebook!”.

    There is no error code or any other description of what went wrong.

Viewing 6 replies - 1 through 6 (of 6 total)
  • I am having the same issue while trying to connect.

    Same here everything is up to date but get the same issue every time, have tried everything including different browsers, computers etc

    I am facing same issue and could not find its solution

    I am having this issue, too!

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    First, make sure you’re updated to the latest version of the “Facebook for WooCommerce” plugin.

    That Something went wrong when connecting to Facebook! error is most often caused by an issue with permissions. At the connection step “What is Woocommerce Integration allowed to do” make sure all fields are enabled. Facebook recently updated its settings to toggle “Manage your business” permission to Off by default, so make sure to click and enable that one.

    If none of those things work, as the error that you’re seeing isn’t very informative, we have a snippet that will give us some additional error information. This should give us a better indication as to what might be happening here.

    Can you please add the following snippet to your site and attempt to connect to Facebook again? If you aren’t familiar with adding custom code to your site, here is some information as to how to do it. We recommend the free Code Snippets method.
    You can view the snippet here:


    add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test.skyverge.com/auth/facebook/'; } );

    Once the snippet is in place and you have had a chance to try to connect to Facebook again, would you please send us a screenshot or text of any additional error messages that show? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply here.

    Plugin Support AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Plugin will not connect to Facebook’ is closed to new replies.