• Resolved danatpi

    (@danatpi)


    We recently refreshed our Salesforce sandbox environment and now we are unable to authorize via the authorize tab. When I click “Connect to Salesforce” it brings me to the Salesforce login screen, I enter my credentials and it kicks me back to WordPress and the “Salesforce needs to be authorized to connect to this website. Use the Authorize tab to connect.” persists. Any idea what might be causing this issue?

    Thanks,
    Dan

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jonathan Stegall

    (@jonathanstegall)

    @danatpi the first thing you should try is clearing the plugin’s cache. It’s possible that will fix it, but probably not.

    It’s also possible you need to update the config values for your Salesforce app in the plugin. Often when you refresh a sandbox, the values for the app can change. You should check all of those and make sure they are up to date.

    Beyond that I can’t offer much. Salesforce is complicated and there could be any number of other things. If neither of those work, I think you’ll probably have to uninstall and reinstall the plugin.

    Thread Starter danatpi

    (@danatpi)

    Thanks @jonathanstegall. We’ve cleared the cache, created a new app, confirmed the values are up to date and I also deleted the plugin with the “Delete plugin data on uninstall?” option and started for scratch but cannot get the plugin to authorize. Is it safe to assume this is on the Salesforce side or can you think of anything in SF that might be preventing the authorization?

    Thanks,
    Dan

    Plugin Author Jonathan Stegall

    (@jonathanstegall)

    Well, I do know that when you create or update an app in Salesforce, it often takes several minutes before it finishes so that the settings will work with their API. More than that for this case is beyond my Salesforce knowledge.

    Thread Starter danatpi

    (@danatpi)

    Understood, thanks @jonathanstegall.

    Thread Starter danatpi

    (@danatpi)

    This issue seemed to resolve on its own. Unfortunately I don’t have any insight as to what the issue was or what caused it to resolve.

    Thanks again,
    Dan

Viewing 5 replies - 1 through 5 (of 5 total)
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