[NSFW] plugin uploader cant display in checkout

Hey @donaldscho,

Thanks for reaching out!

If I understand correctly, you have enabled a doc uploader on the checkout page but it is not being displayed, yes?

Can you please clarify which plugin you are using to allow doc uploads on checkout, as this is not a built-in feature of WooCommerce core?

Also, can you please share a copy of your sites System Status Report so that we can take a closer look at your sites current environment.

You can find this via?WooCommerce?→?Status. Select?Get system report?and then?Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.

Cheers!

Hi Roxy S,

Thanks your support,

Thanks for reaching out!

If I understand correctly, you have enabled a doc uploader on the checkout page but it is not being displayed, yes?

donaldscho > yes

Can you please clarify which plugin you are using to allow doc uploads on checkout, as this is not a built-in feature of WooCommerce core?

donaldscho > the plugin name is “File Uploads Addon for WooCommerce”

Also, can you please share a copy of your sites System Status Report so that we can take a closer look at your sites current environment.

You can find this via?WooCommerce?→?Status. Select?Get system report?and then?Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.

donaldscho > How can i attach the file to you?

The report content as below, please advise.

` WordPress Environment</p> <p class=””>WordPress address (URL): https://j-arie.com<br>Site address (URL): https://j-arie.com<br>WC Version: 8.4.0<br>REST API Version: ? 8.4.0<br>WC Blocks Version: ? 11.6.2<br>Action Scheduler Version: ? 3.7.0<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment</p> <p class=””>Server Info: Apache/2.4.52 (Ubuntu)<br>PHP Version: 8.0.30<br>PHP Post Max Size: 16 MB<br>PHP Time Limit: 60<br>PHP Max Input Vars: 1000<br>cURL Version: 7.81.0<br>OpenSSL/3.0.2</p> <p class=””>SUHOSIN Installed: –<br>MySQL Version: 8.0.35<br>Max Upload Size: 64 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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Active Plugins (23)</p> <p class=””>WP fail2ban: by Charles Lecklider – 5.2.1<br>Bing Webmaster Url Submission: by Bing Webmaster – 1.0.13<br>Contact Form 7 – Submission id: by Ewald Harmsen – 2.4.0<br>Change WordPress Login Logo: by Boopathi Rajan – 1.2<br>Contact Form 7 Captcha: by 247wd – 0.1.2<br>Contact Form 7: by Takayuki Miyoshi – 5.8.6<br>Site Kit by Google: by Google – 1.116.0<br>XML Sitemap Generator for Google: by Auctollo – 4.1.18<br>Health Check & Troubleshooting: by The www.remarpro.com community – 1.7.0<br>Hide Archive Label: by Catch Plugins – 1.5.2<br>Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.9<br>Hide/Remove Metadata: by Catch Plugins – 1.2.7<br>Hide Page And Post Title: by Arjun Thakur – 1.5.7<br>Maintenance: by WebFactory Ltd – 4.08<br>Post SMTP: by Post SMTP – 2.8.9<br>Increase Maximum Upload File Size: by Imagify – 2.0.4<br>WC Multiple Email Recipients: by Con Schneider – 1.4.1<br>File Uploads Addon for WooCommerce: by Imaginate Solutions – 1.7.1<br>Checkout Field Editor for WooCommerce: by ThemeHigh – 2.0.0<br>WooCommerce: by Automattic – 8.4.0<br>WP Super Cache: by Automattic – 1.11.0<br>ReCaptcha v2 for Contact Form 7: by IQComputing – 1.4.4<br>WP fail2ban Blocklist: by Charles Lecklider – 2.2.1 Inactive Plugins (0) Dropin Plugins (1)</p> <p class=””>advanced-cache.php: advanced-cache.php Settings</p> <p class=””>API Enabled: –<br>Force SSL: –<br>Currency: HKD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p class=””>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p class=””>Connected to Woo.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – WC Pages</p> <p class=””>Shop base: #7 – /shop/<br>Cart: #8 – /cart/<br>Checkout: #9 – /checkout/<br>My account: #10 – /my-account/<br>Terms and conditions: ? Page not set Theme</p> <p class=””>Name: Audioman<br>Version: 2.2.6<br>Author URL: https://catchthemes.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Not declared Templates</p> <p class=””>Overrides: /var/www/html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/error.php<br>/var/www/html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/notice.php<br>/var/www/html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/success.php<br>audioman/product-searchform.php version – is out of date. The core version is 7.0.1</p> <p class=””>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p class=””>Admin</p> <p class=””>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p class=””>Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field</p> <p class=””>Daily Cron: ? Next scheduled: 2024-01-14 03:55:24 +00:00<br>Options: ?<br>Notes: 63<br>Onboarding: completed Action Scheduler</p> <p class=””>Complete: 16<br>Oldest: 2024-01-13 04:05:43 +0000<br>Newest: 2024-01-14 01:28:17 +0000</p> <p class=””>Failed: 1<br>Oldest: 2024-01-13 04:05:43 +0000<br>Newest: 2024-01-13 04:05:43 +0000</p> <p class=””>Pending: 1<br>Oldest: 2024-01-14 04:05:43 +0000<br>Newest: 2024-01-14 04:05:43 +0000 Status report information</p> <p class=””>Generated at: 2024-01-14 01:33:02 +00:00<br>`

Hey, @donaldscho!

Thank you for sharing the information.

Since File Uploads Addon for WooCommerce is a third-party plugin, we are not able to provide support for it. Please reach out to their support so they can assist you further. You can contact them here.

Please let us know if there’s anything else we can help you with.

Have a wonderful day!