Plugin Update issue.

  • Resolved syedali464

    (@syedali464)


    3 years, 2 months ago

    I'm having an issue with my WooCommerce site.
I updated the WooCommerce plugin but it failed.
and now there is no WooCommerce plugin in the plugin tab in WP-Admin
when I go to add new and reinstall it says the folder already exists.
Please Help!!!!!
Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello @syedali464

    Open FTP client and enter your FTP access credentials (host, username, and password) to access files on your server. Navigate to ‘your WordPress website/wp-content/plugins’ directory. Delete the WooCommerce plugin folder.

    After deleting it you will be able to reinstall the WooCommerce plugin from your site.

    It might be helpful for you.

    Best Regards

    Thread Starter syedali464

    (@syedali464)

    @mobin210385 by doing it will it delete all the products users??

    Plugin Support nathvi V. a11n

    (@nathvi)

    Hi @syedali464

    Thanks for your message!

    Before uninstalling the plugin completely:

    1. Ask your host for a full backup to be created (DataBase included)
    2. Complete a conflict test on your site. This could be caused by a conflict with another piece of software on your site. If you are able to reproduce this under the following conditions:

    – An unmodified, default WordPress theme such as Twenty Twenty or Storefront active.
    – No other plugins except for WooCommerce active.

    3. If that does not make WooCommerce appear in the plugin list. Ask your host to remove the plugin from the directory as @mobin210385 has kindly suggested

    4. Reinstall WooCommerce.

    This should not delete the products since those items are stored in the DataBase, bus just to be safe, you’ll have the backup ready.

    Thread Starter syedali464

    (@syedali464)

    Resolved! Thank you everyone for reaching out and helping me ??

    Glad to hear you solved it. Thanks for keeping us posted.

    If you have any further questions, I recommend creating a new thread.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
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