Plugin update has caused critical error – no access to wp-admin

  • Resolved robyn2020

    (@robyn2020)


    1 year, 7 months ago

    I updated the WP Total cache plugin. When I opened the dashboard to check if the update had been successful I had been thrown out of the admin dashboard and and had this error message –

    “W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /usr/www/users/innerpz/wp-content/advanced-cache.php.

    There has been a critical error on this website.”

    I have deleted the plugin and the files mentioned above, have spoken to my webhost. They suggested that I restore my backup which I have done but am still not able to access wp-admin/ wordpress dashboard.

    I have read through similar problems e.g to delete db.php. That has not helped.

    This is the first time I have not been able to recover from a problem. Please help.

    • This topic was modified 1 year, 7 months ago by robyn2020.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter robyn2020

    (@robyn2020)

    Restored back up again and have managed to get back into wp admin. BUT should not have had to spend the past 2 hours figuring this all out

    Has there been an update to the plugin in the past couple of days. Do not want to spend another 2 hours fixing my website. IF there has then will run the plugin up date. Bit wary to do it now. So far its worked well.

    • This reply was modified 1 year, 7 months ago by robyn2020.
    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @robyn2020

    I am sorry about the issue you experienced and I am happy to help.

    The last update was 6 days ago. If you have the previous version installed, please disable Page Caching Object Caching and DB caching, and manually delete advanced-cache.php, object-cache.php, and db.php Update the plugin and re-enable the disabled settings.

    Let me know if you continue to experience the issue.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Plugin update has caused critical error – no access to wp-admin’ is closed to new replies.