Plugin Update Causes 500 error in Admin

  • Resolved Ron

    (@donniepeters)


    7 years, 3 months ago

    I had posted earlier on a similar thread from dwcouch and after the most recent update I uninstalled the Plugin, then re-installed it and it again causes a Fatal error resulting in a 500 error page being displayed in the Admin area so unable to deactivate or do anything in ANY part of the Admin !!! I had to use the Database to remove it from Active Plugins to regain access to the Admin.

    Here is the error from the WordPress debug Log…
    [21-Aug-2017 17:14:55 UTC] PHP Fatal error: Cannot use object of type WP_Error as array in /mydomain.com/public/wp-content/plugins/contact-form-maker/wd/includes/api.php on line 58

    Please note that after the reinstall I activated the Plugin and it appeared properly on the Page it is installed and I was able to use the WordPress Admin area with no problems. BUT once I went to the Contact Form Maker In the Admin it first asked to allow Webdorado to collect data and I clicked the agree button and it immediately caused the 500 error !!

Viewing 10 replies - 1 through 10 (of 10 total)

  • Hey, @donniepeters!

    Thank you for the update, seems like we are getting close ??

    Could you please post PHP error log from your website? Also, it would be great if you could provide us the system information of your site.

    Cheers!

    Thread Starter Ron

    (@donniepeters)

    Sadly the Host for the site is very restrictive on what they allow access to so Error Logs are not available. Additionally your plugin was only active for a few minutes before it was manually disabled again. Also for System Info, the most that I can offer is that it is PHP Version 5.6.30.

    Hello, @donniepeters!

    Unfortunately, this information is not enough for us to provide a solution to the problem. If you could give us a chance to have a look at the issue from your website admin, that would be great.

    In case the problem is triggered by Contact Form Builder, we will provide you the full version of the plugin.

    If you wish to cooperate in solving this issue, please send the link to this forum thread to us through this form.

    Cheers!

    Hi, @donniepeters!

    This problem was occurring, because remote queries are not allowed on your website server. This is done to avoid security problems, so our development team has disabled data collection, so your Contact Form Maker will start working.

    Could you please have a look?
    Thanks! Have a wonderful day!

    Thread Starter Ron

    (@donniepeters)

    Hi, Thanks for the update. Our site is hosted through a Canadian Hosting company which is a reseller for MEGANAMESERVERS. I know that the 3 biggest Canadian Internet Providers ALL use the same company so the same issue may occur with many Canadian and some US sites. I do know that they intentionally block ALL phpinfo requests.

    Our Contact Form is now working but I am seeing multiple errors in the debig log. I have forwarded these to you to address.

    Hi, @donniepeters!

    Our development team has removed lines 34-40 in /contact-form-maker/wd/templates/display_overview_deals.php file, which is the following code:

    <!--<div class="downloads">
    <div class="rating" data-rating="<?php echo $plugin["rating"]; ?>"></div>
    <div class="spans">
        <span><?php _e( "Downloads", $wd_options->prefix ); ?></span>
        <span><?php echo number_format($plugin["downloaded"], 0); ?></span>
    </div>
</div>-->

    You will not get this error anymore. Please monitor and confirm this.
    Thank you! Have a great day!

    Thread Starter Ron

    (@donniepeters)

    Thank you, yes the previous errors no longer appear however in going through all sections of the plugin there is now NEW errors appearing!! Once again I have sent the debug log.

    Additionally individual messages can NOT be viewed using the “VIEW” button in the list of Submissions. A screen does pop up but it is completely blank!!

    This does seem to be a very bad update and I am not sure I am going to be willing to spend much more time on this for my client. Either get it right or I will move on to another plugin that is more reliable.

    Hi, @donniepeters!

    Our development team found, that this is a bug in Contact Form Maker. It will be fixed soon and we will release an update with all necessary changes. Hope you don’t mind to wait just a little.

    Cheers!

    Thread Starter Ron

    (@donniepeters)

    So I updated to the newest version from a couple days ao (skipped the one before it though) and it has resolved the 500 error BUT I still am unable to view Submissions in the Contact Form panel.

    Here is the entries from the WP debug log…
    [22-Sep-2017 15:54:18 UTC] PHP Warning: require_once(/public/wp-content/plugins/contact-form-maker/admin/controllers/FMControllerFormmakersubmits.php): failed to open stream: No such file or directory in /public/wp-content/plugins/contact-form-maker/contact-form-maker.php on line 138
    [22-Sep-2017 15:54:18 UTC] PHP Fatal error: require_once(): Failed opening required ‘/public/wp-content/plugins/contact-form-maker/admin/controllers/FMControllerFormmakersubmits.php’ (include_path=’.’) in /public/wp-content/plugins/contact-form-maker/contact-form-maker.php on line 138

    Hey, @donniepeters!

    Thanks for the update!

    Seems like these files were not updated/created correctly. Could you please try to manually reinstall Contact Form Maker?

    Please download the latest version of the plugin, deactivate and delete current version, then install the downloaded package from Plugins page.

    Let us know if the problem will be fixed.
    Cheers!

Viewing 10 replies - 1 through 10 (of 10 total)
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