Plugin Update affects Smash Balloon Instagram

  • Resolved mparsons501979

    (@mparsons501979)


    2 years, 5 months ago

    Hi support,

    I just upgraded your plugin from v2.1.2 to 3.0.2 and it has caused the images on my Smash Balloon Instagram feed to disappear. After doing a bit of digging, I discovered that if I disable the ‘Advanced Script Rendering’, the images once again display properly.

    Should this be necessary? I’m not familiar with what this function does and whether I need it or not.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @mparsons501979,

    Greetings, we’re delighted to assist you!

    Will you be able to provide us with your site’s URL so that we can test it in our testing environment and update you on our findings?

    Thread Starter mparsons501979

    (@mparsons501979)

    Hi,

    Thanks for getting back to me.

    The URL is: https://seanhydendogtrainer.co.uk although just to forewarn you, I’ve rolled your plugin version back to v2.1.2 so let me know if you need me to update to the latest version and then disable the advanced script rendering.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @mparsons501979,

    Thanks for sharing the URL. We would like to check your site after installing the latest version 3.0.3, installed. Share your site health info once the new version is installed privately through this link. You can get it from WordPress Tools menu > Site Health > Info section.

    Thread Starter mparsons501979

    (@mparsons501979)

    Site health info sent via the link you requested after upgrading to the latest version and with script rendering still enabled

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @mparsons501979,

    If Smash Balloon Instagram Feed is enabled in the script blocker, our plugin’s default behaviour is to prevent Instagram feed posts before obtaining approval. There is an option to automatically identify the GDPR consent plugin in the Instagram feed plugin and unblock the Instagram posts. Up until the 2.1.2 version of our plugin, this feature was functional.

    However, in version 3 and above Smash Balloon Instagram Feed cannot exclude its post from blocking. Therefore it will stay blocked until the site visitor gives his consent.

Viewing 5 replies - 1 through 5 (of 5 total)
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