PLUGIN UPDATE

Hi @maxidg, can you please try clearing all caching and deactivate all other plugins and see if the problem is resolved.

It looks like JavaScript is breaking which could be due to another plugin. Can you follow the instructions in the article below and open the browser error console and see if there are any errors:

https://aioseo.com/docs/how-to-open-the-browser-error-console/

ok I’ll try it .. for now I have installed previous version .. and is ok ..

??

thanks

Hi @maxidg,

We haven’t heard back from you in a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist, please feel welcome to continue the conversation.

Thanks! ??

hi there @wpsmort sorry for my delay .. ?????♂? … I made some test …
I think the problem is from WPBakery 6.7.0 … but with Gutenberg the first screen AIOSEO general .. the windows do not expanse …
so see image:
1- only 3 plugin active
https://www.dropbox.com/s/itsnok728g0ltbl/1.png
2-nothing changed
https://www.dropbox.com/s/frcyfz1k2prq1rh/2.png
3-but in page list I can see AIOSEO info
https://www.dropbox.com/s/onbt5phsaemltq6/3.png
4-disabled all plugin only AISEO … Gutenberg show me page .. but u can see I can open general tab
https://www.dropbox.com/s/mxvb8enltep6acw/4.png
5-if I select social tab .. I can see section … but no with general
https://www.dropbox.com/s/8irol8v24ga2i5y/5.png

I hope this can help you.

??

Hi @maxidg, did you get a chance to follow the instructions in the article below and open the browser error console and see if there are any errors:

https://aioseo.com/docs/how-to-open-the-browser-error-console/

sure … here u can find a screen:

https://www.dropbox.com/s/jlzo52ve09dyhqu/Screenshot%202021-08-07%20at%2009.38.02.png

let me know if it’s ok.

–max

Thanks @maxidg.

This does seem to be a conflict with your theme or another plugin.

Would you be able to deactivate all plugins except All in One SEO and switch to the default Twenty TwentyOne theme and see if you still see the problem and those console errors.

If the problem and those errors go away then try activating your theme again and see if the problem reoccurs.

If it doesn’t, then please try activating each plugin one at a time until the problem happens again.

Let me know what you find out.

yes I can … I need to clone a website … that website is up and running …

hi there,
so I try to disabled all plugin without all-in-seo … so Gutenberg open a page an I saw AISEO bar .. but if I click on general tab nothing happened …
I change the theme … but no way … I think the problem is not about theme .. in another website with the same theme is working ..
no idea .. ??

Hi @maxidg So have you tested by deactivating all plugins except AIOSEO and switched to the default theme? It’s very important that we know if the problem goes away when only All in One SEO and the default theme are active because this looks like a JavaScript conflict with another plugin or your active theme.

@wpsmort yes right … I told you … with Gutenberg in admin area in page the tab general if u click dont open .. I sent u some image, the AISEO doesn’t open a tab general, is open when u click on social … so the problem is not other plugin.
image 4 and 5 in the upper message.

Hi @maxidg, I’m not able to reproduce this here and no other users have reported this. It does appear to be a JavaScript conflict with something else running on your site. Can you reach out to me here please.