Plugin unable to detect a business account

  • Resolved vanessa4325

    (@vanessa4325)


    1 year, 7 months ago

    I am getting this error in Query Monitor plugin “Certificate verification disabled (sslverify=false)
    https://api.pinterest.com/ads/v4/advertisers/countries”

    In addition, the plugin says

    “No business account detected

    A Pinterest business account is required to connect Pinterest with your WooCommerce store.” Although mine is a business account. I have tried to uninstall the plugin multiple times but didn’t help.

Viewing 2 replies - 1 through 2 (of 2 total)

  • I’m getting the same error in Query Monitor on a business account which is already connected. And I get the following error :

    Could not fetch account status [There was a previous error trying to create or update merchant.]

    I tried disconnecting and reconnecting, but it’s not asking for the credentials again and simply fallback to the previous state. I don’t want to have to erase everything and rebuild the catalog, there are more than 1’000 products on this website.

    Hi @vanessa4325,

    Thank you for bringing this issue to your attention. To help us better assist you, could you please reply with the following:

    1. Your site’s system status – You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into paste.bitofwp.com and share the link here.
    2. Pinterest for WooCommerce log – You can find it in WooCommerce > Status > Logs. Locate Pinterest for WooCommerce log in the dropdown, click view and copy and paste it into paste.bitofwp.com then share the link here.

    Hi @tmnewslang, your issue appears to be different from the initial issue. Per the forum rules, please create a new thread and share your site’s system status and Pinterest log so we can help further.

Viewing 2 replies - 1 through 2 (of 2 total)
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