Plugin took down blog

  • Resolved na1man

    (@na1man)


    6 years ago

    Hi, I want to start a member area on my blog. I installed Membership2 which seems like all I need. A few hours later my blog was down because of the plugin.

    WP: “It keeps hitting PHP fatal errors, trying to use more memory than the server can handle.”

    Please resolve this issue fast as the member area of my blog will also help me make more money with my blog.

    WP:”Right. It will continue to cause 500 errors if it’s active. You can try contacting the plugin developers to see if this is something they run into often.”

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @na1man,

    hope you’re doing good and appreciate the report here.

    Is there any error log that you could share here with us?

    Also, what’s the memory_limit in PHP and what’s the values of WP_MEMORY_LIMIT and WP_MAX_MEMORY_LIMIT?

    Please advise!
    Warm regards,
    Dimitris

    Thread Starter na1man

    (@na1man)

    Hi I don’t know a thing about PHP. Can you check that out with WordPress support? I gave up engineering 10 years ago and I focus on music now. ??

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @na1man,

    glad to know you’re focusing on music! ??

    Can you check that out with WordPress support?

    I’m not quite following you here… where do you host your website?
    Maybe wordpress.com? If so, you should actually contact their support about the above questions that I made. ??

    Warm regards,
    Dimitris

    Thread Starter na1man

    (@na1man)

    I found this. I’m guessing it’s related:

    PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /wpcom-136749417/wp-content/plugins/membership/app/core/class-ms-hooker.php on line 271
    PHP message: PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /scripts/env.php on line 29

    Where did you encounter the error?

    There seems to be a script issue with their plugin that’s running too much and causing an error.

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @na1man

    Could you please access your server through (S)FTP, edit the wp-config.php file and insert the following lines just above the /* That’s all, stop editing! Happy blogging. */ comment

    define('WP_MEMORY_LIMIT', '512M');
define('WP_MAX_MEMORY_LIMIT', '512M');

    Or you can ask your hosting provider to make this change for you.

    Even though the 256M that now exhaust should be enough… can you please let me know which hosting provider do you use for your website?

    Warm regards,
    Dimitris

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @na1man

    I’m marking this topic as resolved due to recent inactivity. Feel free to post back any update and we can re-open it and carry on troubleshooting! ??

    Thank you,
    Dimitris

Viewing 6 replies - 1 through 6 (of 6 total)
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