• Resolved imanzanonavaza

    (@imanzanonavaza)


    Hello ??

    It used to work but one day it stopped. I deduce that some change made to the configuration has affected it and I can’t find the problem.

    I deeply appreciate the help ??

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Aamir

    (@aamiribsf)

    Hello?@imanzanonavaza?,

    Greetings for the day!

    I’ve taken the time to review your site’s checkout page by adding a product to the cart and proceeding with the checkout process. It’s apparent that the Ajax call for data collection is functioning smoothly.

    To illustrate this, I’ve included a reference screenshot for your convenience:?Screenshot.

    The issue appears to be related to the CRON job, which has marked the data as abandoned orders. For guidance on resolving the issue of abandoned orders not being captured, I recommend checking out our comprehensive article on the matter: Abandoned Orders Not Capturing.

    I trust that this information proves valuable. Please don’t hesitate to reach out if you have any further questions or concerns.

    Best regards.

    Thread Starter imanzanonavaza

    (@imanzanonavaza)

    Thank you very much for your assistance.

    I have the cron configured in CPanel like this. Hosting support has confirmed to me that it is a correct configuration.

    0,30 * * * * /usr/local/bin/php /home/***/wp-cron.php

    Thread Starter imanzanonavaza

    (@imanzanonavaza)

    It is definitely the CRON. I made a manual call to the external URL and it retrieved a bunch of carts all of a sudden…
    https://escapecontrareloj.com/wp-cron.php?doing_wp_cron

    Plugin Support Shravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @imanzanonavaza,

    Thanks for the update. I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Plugin suddenly stopped working’ is closed to new replies.