Plugin suddenly stopped working

Hello @vpedrozo ,

Greetings for the day!

Regarding the specific dates you mentioned, we haven’t rolled out any recent updates. I’ve taken the time to review your site’s checkout page by adding a product to the cart and proceeding with the checkout process. It’s apparent that the plugin’s JavaScript files are loading correctly, and the Ajax call for data collection is functioning smoothly.

To illustrate this, I’ve included a reference screenshot for your convenience: Screenshot.

The issue appears to be related to the CRON job, which has marked the data as abandoned orders. For guidance on resolving the issue of abandoned orders not being captured, I recommend checking out our comprehensive article on the matter: Abandoned Orders Not Capturing.

I trust that this information proves valuable. Please don’t hesitate to reach out if you have any further questions or concerns.

Best regards.

Hello @vpedrozo,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Thank you!

hello, i too have the same problem. overnight it stopped receiving information about abandoned shopping carts. maybe it is incompatible with the new versions of woocommerce?

My site is artecreare.it

Thank you

Hello @andreafrassine,

Warm greetings!

Your response has been placed within an existing thread. To ensure clarity and avoid any potential confusion, could you please initiate a new thread and provide details about the issue there?

Thank you for your understanding.

Best Regards,